Lifestyles Coordinator

Job Description

Job Description

Description :

Join our Team! Leland Management is seeking a Lifestyle Coordinator for one of our communities in the Melbourne, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday and must be available as needed for events) with competitive pay and excellent benefits.

Job Overview

The Lifestyle Coordinator will create, coordinate, and participate in high quality activities / events / programs designed to promote resident’s socialization, education, physical and mental well-being, and fun! The coordinator will also assist in the administration and communications related to these activities and general Association business. They will work closely with everyone in the community, staying professional, upbeat, and positive. A competitive approach and executing follow-through of the essential and secondary tasks and responsibilities is critical to meeting the needs of residents.

Resident Service

The Lifestyle Coordinator Has a friendly, personable style with residents. Anticipates residents’ needs before they ask. Responds promptly and follows through on resident complaints in an effective and friendly manner. Recognizes and rewards effective resident service of staff. Reviews resident comments. Reply to the residents, resolving issues and / or concerns. Manages resident service problems with minimum assistance from General Manager or Club Manager. Informs General Manager or Clubhouse Manager of serious resident problems. Develops creative solutions to resident service problems.

Primary Responsibilities

• Planning and executing activities, events, and programs. Number of activities / programs / events per day, per week to be determined. Keeping activities and events fresh, innovative, and achieving resident participation. Maintaining open communication including Resident Surveys and Activity Questionnaires.
• Supporting resident led activities, groups, and clubs. Encouraging resident socialization and participation to promote a positive community environment. Participating in activities and events when possible.
• Assists EEC (Entertainment and Events Committee) in purchasing and coordinating any items required.
• Providing input into the development of budget(s) as it relates to planned events and activities.
• Understanding and applying safety, security, and emergency procedures.
• Maintaining participation and attendance records for each activity or event instance, when possible, for future planning and budgeting.
• Taking photographs whenever possible for use in social media, newsletters, and videos.
• Assist with the creation and producing the monthly calendar with activities and events.
• Contributes to the website content, newsletters, and other communications as needed.
• Handling vendor contracts for shows with the assistance of the General Manager.
• Uploading contracts to website.
• Oversees and process invoices from sponsorships, events, and vendors.
• Assists in scheduling and hosting new resident meetings to assess interests and community living goals.
• Training volunteers from within the community to participate and assist with events, activities, and clubs. Managing the volunteer schedule for consistent and equal participation by all that would like to participate.
• Assisting with interviewing process and making recommendations for qualified and certified instructors.
• Creating partnerships with residents, vendors, businesses, and organizations to enhance lifestyle programs.
• Working hours vary and will include weekday, evening, and weekend hours.
• Greeting everyone in a welcoming, professional manner.
• Demonstrate exemplary customer service, communications, and people skills as a daily onsite presence and an additional point of contact for the members.
• Answering inquiries promptly and professionally. Gathering information, answering questions or requests, and / or channeling to the appropriate destination.
• Maintaining spaces in an organized, neat, and clean manner.
• Becoming knowledgeable of the community and other policies to assist residents as needed.
• Assists other departments as directed by the Community Association Manager (i.e., daily incoming phone call support). Cross-train administrative functions and overall, HOA (homeowners association) policies, procedure, and rules to support the administrative office.
• Assisting with all other duties as assigned.

Working Conditions

This position typically operates in a professional office environment. Must be able to workday or night shifts and some weekends.

Requirements :