What are the responsibilities and job description for the Rental Admin position at Leland?
Job Description
Job Description
Description :
Join our Team! Leland Management is seeking a Rental Admin for one of our communities in the St. Augustine, FL area. Join our team to learn why the Orlando Business Journal has named us one of Central Florida’s Best Places to Work for 14 consecutive years, including winning first place in our category for 2021! The position is full-time (Monday thru Friday from 8 : 30am to 5 : 00pm) with competitive pay and excellent benefits.
JOB SCOPE :
The Office Administrator reports to the General Manager and is responsible for leading the day-to-day operations for the St Augustine Ocean and Racquet Rental Office. This involves ensuring a safe, clean, and welcoming environment for residents and guests. This position acts as the front-line customer service agent for the Management Team and onsite rental program, fielding most initial inquiries by phone, walk-in, email, or other correspondence.
AREAS OF RESPONSIBILITY :
- Provide friendly and efficient customer service to all inquiries, including, but not limited to, general inquiries, rental program and owner questions.
- Responsible for all office filing systems.
- Work directly with prospective rental clients and assist with short term rentals.
- Be familiar with the Community's Rental Program Policies and Procedures
- Keep on top of workorders in rental program software system.
- Respond to website / email / phone inquiries promptly.
- Ensure safe, clean, and comfortable office environment for on-site staff, residents, and short term rental guests.
- Order and maintain office supplies as necessary, including, but not limited to printer toner, copier paper, parking passes etc.
- Maintain all office systems in working order and arrange repairs as necessary, including, but not limited to copier, printers and PCs.
- Record and process all payments received by check / money order / cashier's check for various fees and clubhouse rentals.
- Retrieve all mail on a daily basis, including allocation of invoices for General Manager.
- Act as contact for all matters related to the Association's Rental Program.
- Assist General Manager in sending any communication to Residents and Guests.
- Prepare activity reports on a regular basis for review by the General Manager and inclusion with Board of Director's monthly financial reports.
- Special projects and other responsibilities as assigned by the General Manager.
Requirements :
