Northeastern Regional Facilities Manager

Looking for a dedicated leader to join our National Resorts Facilities team to support our numerous properties across the country, specifically in the northeastern region.

Those who are located in the northeastern region of the US are preferred.

Travel: Up to 50% of the time; 12-15 days per month.

Subject to travel as needed across the country.

Must have weekend and rotating on-call availability.

Salaried position with remote opportunity and a robust benefits package available.

Position Summary:

Perform or oversee the duties of preventive maintenance, and project management for construction, repair, and remodeling projects. Manage the vendor selection and contracting processes. Reports accidents, injuries, and unsafe work conditions utilizing incident reporting documents to the general manager & HR; and complete safety training and certifications. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Ensures that staff follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications.

Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and addresses guests' service needs, assists individuals with disabilities, and thanks guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports the team to reach common goals, and listens and responds appropriately to the concerns of other Team members. Complies with quality assurance expectations and standards. Stands sits or walks for an extended period or for an entire work shift. Performs other reasonable job duties as requested by Supervisors.

Key Duties/Safety Accountabilities

• Supports the Vice President of Facilities & Risk Management with quality assurance expectations and standards.
• Supervision and directed participation in regular and preventative maintenance (PM) at properties throughout our suite of properties.
• Understanding of the preparation of Reserve Plans and Structural Integrity Reserve Studies and management of systems and processes to produce and implement the reports and plans.
• Requires familiarity with state construction regulations, HOA laws and procedures.
• Supporting the Vice President of Facilities & Risk Management in preparing and updating Reserve Studies and maintenance inventory systems.
• Identifies and recommends new ideas, technologies, or processes to increase efficiency, productivity, quality, safety, and/or cost-savings.
• Monitors the performance of others to ensure adherence to quality expectations and standards.
• Reports work-related accidents, or other injuries immediately upon occurrence by completing an incident report and alerting HR and executive leadership
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines
• Identifies and corrects unsafe work procedures or conditions and/or reports them to management and security/safety personnel.
• Follows property-specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, and natural disasters).
• Uses proper equipment, wears appropriate personal protective clothing (PPE), and employs correct lifting procedures, as necessary, to avoid injury.
• Maintains daily logs of operation, maintenance, and safety activities, including test results, instrument readings, and details of equipment malfunctions and maintenance work.
• Reports any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Maintains proper maintenance inventory and requisition parts and supplies as needed.
• Identifies, locates, and operates all shut-off valves for equipment.
• Calibrates all controls, gauges, meters, and other equipment as required.
• Assists in training mechanical level and other departmental hires on equipment, policies, and procedures.
• Uses the Lockout/Tagout system before performing any maintenance work.
• Ensures that all flammable materials are stored in OSHA (Occupational Safety and Health Administration) and EPA (Environmental Protection Agency) approved containment devices.
• Recommends replacement of defective/outdated appliances, electronics, and equipment.
• Performs preventative maintenance on tools and equipment, including cleaning and lubrication.
• Coordinate with the Lemonjuice HR team in ensuring Safety Protocols are implemented and followed at all sites including:
• Holding regular Safety Committee meetings, no less frequently than monthly
• Facilitating safety training for resort maintenance, housekeeping, and administrative teams
• Being familiar with safety equipment & protocols and ensuring both are properly supported at each company location
• Performs resort inspections for safety compliance, and clean and positive workspaces for maintenance and housekeeping teams.

Supervisory & Project Responsibilities

• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. Safeguards employee and guest privacy. Ensures that staff follows all company and safety and security policies and procedures; reports any maintenance problems, safety hazards, accidents, or injuries; completes safety training and certifications. Ensures uniform and personal appearance are clean and professional; maintains confidentiality of proprietary information; protects company assets.

• Interviews, hires, and trains employees; plans, assigns, directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

• Perform or oversee the duties of the Project Manager for construction, repair, and remodeling projects, including

• Manage the vendor selection and contracting processes.
• Ensure proper specifications are drawn for each Project.
• Draft and implement a Project Plan including the scope of work and timeline.
• Supervise, or cause to be supervised the vendors or teams delivering the.
• Ensure compliance with local permitting and signage ordinances.

Expected Conduct

• Utilizes professional language at all times.

• Consistently models professional behavior.

• Remains calm during stressful and hectic periods.

• Self-manages time and appropriate commitment to meeting goals.

• Plans accordingly for job duties to be fulfilled when absent or taking leave.

• Always presents a positive attitude with respect to the Company and co-workers.

• Always represents the Company, especially when in the presence of team, vendors, and guests.

• Stays compliant with Company policies and government regulations regarding employment practices, as communicated by the Human Resources Department.

• Reinforces these practices with team members, especially in relation to harassment, discrimination, and hostile work environments.

Qualities & Characteristics

• Strong customer service orientation and skills.

• Highly organized.

• Excellent time management and multi-tasking skills.

• Exceptional teamwork & supervisory skills.

• Ability to work flexible hours including weekends and evenings as required.

• Clear, concise communications skills (verbal and written).

Preferred Qualifications

• Associate degree or related experience and/or training; or equivalent combination of education and experience.

• Three Years of Work-Related Experience and a Minimum of One year of supervisory experience

• Technical Trade or Vocational School Degree

• OSHA Certifications, Technical Certifications, CPO Certified

Company Culture

• Celebrate Success
• Strive for Excellence
• Seek to Understand
• Adapt Quickly
• Tell the Truth
• Change Champions
• Human Centric