Retail Manager - The Medical Center of Southeast Texas

Full job description

Lemontree Healthcare is seeking a dynamic and experienced Retail Manager to oversee the daily operations of our retail outlets within the healthcare facility. This includes managing a variety of retail options such as cafes, kiosks, or shops serving patients, staff, and visitors. The ideal candidate will have strong leadership abilities, a focus on customer service, and experience in retail operations.

Key Responsibilities:

1. Operational Management:

• Supervise and manage the daily operations of retail services to ensure efficient and effective functioning of all outlets.
• Ensure that all retail spaces are clean, well-organized, and well-stocked at all times.
• Coordinate with the team to ensure timely and accurate delivery of products and services.

2. Staff Management:

• Hire, train, schedule, and evaluate retail staff.
• Provide ongoing coaching and development to maintain high employee performance and morale.
• Foster a positive and productive work environment that encourages teamwork and accountability.

3. Customer Service Excellence:

• Monitor and address customer feedback to ensure a positive shopping experience for all patrons.
• Resolve customer complaints in a professional and timely manner.
• Maintain a welcoming and accessible retail environment that serves the needs of all guests.

4. Inventory and Financial Management:

• Oversee inventory control, ordering, and stock management to ensure sufficient product availability while minimizing waste.
• Maintain budgetary control, track expenses, and implement cost-saving initiatives as needed.
• Monitor retail sales performance and implement strategies to optimize profitability.

5. Product Selection and Display:

• Work with purchasing and merchandising teams to develop product offerings that meet customer needs and preferences.
• Ensure all products are properly displayed, and create visually appealing merchandising layouts.
• Implement promotions and seasonal displays to attract customer interest.

6. Compliance and Safety Standards:

• Ensure compliance with all relevant safety and retail regulations, including product handling, storage, and health standards.
• Conduct regular inspections to maintain operational compliance.
• Prepare for and manage inspections or audits related to retail operations.

Qualifications:

Education:

• Bachelor’s degree in Retail Management, Business Administration, or a related field preferred.

Experience:

• Minimum of 3-5 years of retail management experience, preferably in a healthcare or similar service environment.
• Proven experience in managing a team and optimizing retail performance.
• Strong understanding of retail operations and customer service excellence.

Skills and Abilities:

• Excellent communication, leadership, and interpersonal skills.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Strong financial management skills, including budgeting and cost control.
• In-depth knowledge of retail operations, sales strategies, and inventory management.
• Ability to work well under pressure and resolve issues quickly.
• Proficient in administrative and office technologies, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams).

Work Conditions:

• Full-time position, with occasional evenings, weekends, and holidays based on operational needs.
• Ability to stand for extended periods, lift up to 25 pounds, and handle physically demanding tasks as required by the role.

Lemontree Healthcare policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. Employment decisions at Lemontree are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience, and suitability.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Ability to Commute:

• Port Arthur, TX 77640 (Required)