What are the responsibilities and job description for the Plumbing Field Trainer position at Len the Plumber?
Field Trainer – Plumbing Academy
Len The Plumber-Master Trades Group
Location: Multi-Branch Travel -Len the Plumber
Do you have a passion for training and mentoring others? Are you skilled in transforming apprentices into top-tier technicians? Join Master Trades Group, a leading residential services platform specializing in plumbing and HVAC services, as a Field Trainer in our growing Plumbing and HVAC Academy!
This is your chance to make a real impact by shaping the next generation of technicians while working with a supportive team dedicated to operational excellence.
This position is based out of our Rockledge location, with 50% travel to local branches in the Mid-Atlantic Region.
Why Join Us?
- Competitive Compensation: $80,000–$95,000 base salary plus lucrative bonus potential.
- Perks: Company vehicle, laptop and phone
- Professional Growth: Be a key contributor to an expanding, industry-leading training academy.
- Dynamic Environment: Hands-on work with apprentices, technicians, and cross-functional teams in a fast-paced setting.
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, PTO, and more.
What You’ll Do:
In this role, you’ll oversee the training and development of apprentices to ensure technical proficiency, customer service excellence, and field readiness. You will:
Academy Functions:
- Lead and operate the regional academy program, ensuring it produces field-ready technicians.
- Design, build, and maintain training labs and syllabi while keeping materials up-to-date.
- Provide in-person and virtual training sessions, combining technical knowledge with customer service training.
- Oversee apprenticeship programs, from recruiting to graduation, ensuring key performance indicators (KPIs) are met.
- Conduct ride-alongs, hands-on training, and 1:1 coaching sessions to support academy participants.
- Track and report academy performance metrics, making adjustments to improve outcomes.
Field & Branch Support:
- Monitor and evaluate technical work quality, providing feedback to apprentices and technicians.
- Schedule vendor, technical, and service system training sessions as needed.
- Collaborate with Service Managers to optimize technician deployment and mentorship assignments.
- Conduct field visits to neighboring branches, providing on-site support and training.
- Facilitate monthly reviews of academy materials, ensuring tools and resources remain effective and relevant.
What Makes You a Great Fit:
Required Skills & Experience:
- Proven ability to lead, mentor, and coach a technical workforce.
- High-level technical knowledge in plumbing.
- Strong customer service orientation and ability to train others to excel in customer interactions.
- Intermediate proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
Preferred Skills:
- Master’s license in Plumbing.
- Experience with Service Titan software and data analysis/reporting.
- Background in the trades:.
Apply today and help shape the future of technical training at Master Trades Group!
Master Trades Group is a NEXSTAR company focused on quality work and exceptional service.
Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.
EOE
Salary : $80,000 - $95,000
