What are the responsibilities and job description for the Customer Svc Rep- Intake position at LENAPE VALLEY FOUNDATION?
We need your administrative expertise to join our team! As the Customer Service Representative in our Intake & Referrals Department you will be a key member of the team, helping to avoid any barriers for our clients' progression through levels of care and receipt of treatment. This is a full-time position, working 37.5 hours/week. The Director takes pride in staff development, encouraging future career growth within our agency!
What We Offer:
- Paid Training
- Opportunity for advancement
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Medical | Dental | Vision Insurance
- Credit available for medical opt-out
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A PTO allowance of 10 days in your first year, which includes rollover of up to 50% of what you don’t use. PLUS an additional…
- 10 paid Sick Days per year
- 4 paid Personal Days per year
- 7 paid Holidays per year
- Our Continuing Education Assistance Program to support your educational goals
- Free Access to services that help manage and pay back your student loans.
- Long Term Disability Insurance
- Basic Life Insurance
What You Offer:
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High school diploma or equivalent
- Bachelor’s Degree preferred
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Experience in a customer service call center or with managing incoming calls to a busy office setting
- Experience in a mental health setting preferred
- Excellent computer skills
- Ability to multi-task
- Ability to perform the physical requirements of the job description, with or without accommodation
What You’ll Do:
- Provide information on community resources for external referrals
- Be able to engage with the client while simultaneously entering information into the computer system
- Engage clients in treatment from first point of contact
- Collaborate with all LVF departments to ensure that clients are receiving the services they need
- Work with the I&R Team and all LVF Staff in a professional and efficient manner to ensure the smooth and timely scheduling of appointments and receipt of services for all clients.
About Lenape Valley Foundation
Lenape Valley Foundation (LVF) is a premier, non-profit provider of essential human services since 1958. It is driven by its mission to partner with people encountering mental health, substance use, intellectual or developmental challenges as they pursue their personal aspirations and an enhanced quality of life. Evolving in response to community demand and the development of evidence-based treatment, LVF now offers more than 30 life-altering programs to residents of Bucks and Montgomery Counties.
Lenape Valley Foundation is fully committed to being an Equal Employment Opportunity Care Provider and to attracting, retaining, developing and promoting the most qualified Associates without regard to their race, creed, color, religion, gender, marital status, age, sexual orientation, national origin, veteran status, physical or mental disability, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing an environment free from discrimination and harassment, and where all people are treated with respect and dignity.
