What are the responsibilities and job description for the Fraud Investigator position at LendingClub Bank?
Current Employees of LendingClub : Please apply via your internal Workday Account
LendingClub Corporation (NYSE : LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub is looking for an experienced fraud investigation professional with knowledge of consumer fraud, a passion and commitment to service excellence and outstanding consumer focus, and the expertise to investigate and decision fraud complaints and assist us in mitigating fraud-related losses. Our fast-paced, dynamic team environment involves interacting with financial crime victims and regulatory and law enforcement agencies.
This position is responsible for investigating fraud and identity theft claims and disputes received by LendingClub and internal referrals of suspicious loans and transactions. The Fraud Investigator will also partner with Fraud Risk and Fraud Operations colleagues to help identify and mitigate fraud risks facing the Company.
What You'll Do
- Handle difficult calls with suspects or alleged victims
- Recognize fraud scenarios and complex fraud structures, and conduct investigations using the right tools and methodologies for each particular case
- Demonstrate a comprehensive understanding of all security- and fraud-related policies and procedures
- Effectively analyze account characteristics to independently assess potential risk and fraud-related claims and disputes
- Understand and ensure compliance with Company policies and procedures and laws and regulations governing fraud investigations
- Identify and pursue opportunities to recover and mitigate fraud losses
- Summarize and document the information that supports the decision reached and the step taken in an investigation
- Be consumer-focused and effectively communicate with all relevant stakeholders, including the alleged fraud victims, potential suspects, law enforcement personnel, and others
- Identify opportunities to enhance fraud investigation processes and policies and implement those enhancements
About You
Work Location
Lehi
We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays, and Thursdays.
Time Zone Requirements
Primarily MT
LI-Hybrid
LI-AW1
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.
