What are the responsibilities and job description for the Customer Order Support II position at Lennox International?
Company Overview
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Heatcraft Refrigeration is a long-standing leader in the world of commercial refrigeration, providing climate-control solutions. Their state-of-the-art manufacturing facilities in the cities of Stone Mountain and Tifton, Georgia, produce evaporators, condensers, compressor racks, and other top-quality refrigeration products for their five market-leading brands: Bohn, Larkin, Climate Control, Chandler, and InterLink. Heatcraft products are primarily used to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses and distribution centers, in addition to other applications such as data centers, pharmaceutical and industrial process cooling.
Job Description
Location: Stone Mountain, GA (Hybrid-Monday through Thursday in the office with the option to work at home on Friday)
As the Customer Order Support II, you will provide support to designated customers to create orders and monitor process from PO creation through order delivery. Primary communications are over the phone, and most calls are basic and routine.
WHAT YOU'LL BE DOING
- Process standard orders based on customer requests.
- Orders processed are for singular parts and do not require internal consulting to address customer’s needs.
- Check on pricing and availability of products.
- Partner with shipping department to ensure timeliness in completion, and proactively reaches out to customers if there are any changes to the shipping schedule.
- Use CRM and other systems tracking, information gathering, and troubleshooting.
- Assist with warranty and replacing parts damaged upon receipt.
- Build relationship with assigned customers.
- Basic Product Knowledge Training. Minimum passing Grade of 80% or higher.
- Assist Level I associates with direction on who to go to for key information and solutions.
Qualifications
WHAT WE ARE LOOKING FOR
In order to be successful in this role, you will need to have the following:
- Requires a high school diploma or an equivalent combination of education and experience.
- 1-3 years of related experience is required.
- Excellent written and verbal communication skills, including effective listening skills.
- Experience using Salesforce is preferred
- Ability to learn and understand technical terminology.
- Must be able to work in a fast-paced goal-oriented environment.
- Able to handle multiple tasks, stay organized, and focused on details. Requires limited knowledge of the organization, products, and/or services.
- Requires ability to navigate a computerized data entry system or other relevant applications.
The Compensation range for this position is approximately $41,000 - $53,500 and will be based on the candidate’s qualification, experience, and education.
WHAT WE OFFER
At Heatcraft, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization. This position is a hybrid role working Monday through Thursday in the office with the option to work at home on Friday.
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401K with company matching and 1-year bonus
- Employee Stock Purchase Program
- Community involvement opportunities
- Robust Employee Assistance Program
- And much, much more!
Our Culture
At Heatcraft, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Heatcraft is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Heatcraft, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!
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Salary : $41,000 - $53,500
