What are the responsibilities and job description for the HVAC Technical Consultant position at Lennox International?
Company Overview
Allied Air Enterprises is a division of Lennox International. We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions. From compact residential applications to large commercial projects, Allied Air Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.
Job Description
WHAT YOU'LL BE DOING:
This HVAC consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues.
Under general supervision, the HVAC Technical Consultant:
- Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
- Provides troubleshooting and installation assistance of HVAC/R equipment.
- Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
- Provides technical documentation to Contractors, Engineers, and other personnel.
- Guides caller to the appropriate field personnel if first-hand attention is required.
- Documents call information into the call-tracking database in the event additional follow-up is required.
- Identifies and helps implement process improvements.
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Qualifications
WHAT WE ARE LOOKING FOR:
- High school diploma or equivalent experience required.
- At least 2 years related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Furnace experience is a strong must.
- Strong customer service skills. Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite. Experience with SAP preferred.
- 100% on-site
The Compensation will be based on the candidate’s qualifications, experience, and education.
WHAT WE OFFER:
At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all of our employees, largely promoting from within the organization. Lennox offers employees a variety of flexible work options. This position is a hybrid role working Monday through Thursday in the office with the option to work on Friday at home.
- Competitive base salary
- Excellent medical plans designed to support healthy lifestyles
- Mental and financial health programs
- Outstanding 401k with company matching
- Employee stock purchase program
- Community involvement opportunities
- Robust employee assistance program
- And much, much more!
