What are the responsibilities and job description for the Customer Experience Intern position at Lennox?
Company Overview
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
Job Description
As an Intern at Lennox, you will be a part of a team of innovative and knowledgeable industry professionals. You can expect to participate in impactful, developmental projects designed for your specific area of focus. This is approximately a 10 to 12-week program that will provide you with real work experiences to grow your career and provide exposure to business leaders throughout the company.
Successful interns will have the potential opportunity of joining Lennox Full-Time upon graduation. Relocation and/or travel may be required for your position.
WHAT IS IN IT FOR YOU?
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
Preferred Qualifications
Developing professional knowledge in the area of expertise. Solid written and verbal communication skills. Proficient in Microsoft Office.
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
Job Description
As an Intern at Lennox, you will be a part of a team of innovative and knowledgeable industry professionals. You can expect to participate in impactful, developmental projects designed for your specific area of focus. This is approximately a 10 to 12-week program that will provide you with real work experiences to grow your career and provide exposure to business leaders throughout the company.
Successful interns will have the potential opportunity of joining Lennox Full-Time upon graduation. Relocation and/or travel may be required for your position.
WHAT IS IN IT FOR YOU?
- Meaningful Projects: Engage in hands-on, impactful projects that contribute to real business outcomes, allowing you to make a difference from day one.
- Technical support online tools improvement to drive more self-service
- Consumer webpages improvement to drive more self-service
- How to target training models to technicians and dealerships based on their customer support needs
- Internship Community: Become part of a supportive community of fellow interns, participating in social events, team-building activities, and engagement initiatives.
- Exposure to Industry Innovation: Immerse yourself in a dynamic and innovative environment, gaining exposure to cutting-edge technologies, trends, and practices within the HVAC and manufacturing industry.
- Learning and Development: Access to a variety of learning resources, workshops, and training sessions tailored to enhance your skills, expand your knowledge, and foster continuous learning.
- Competitive Pay & Relocation Assistance: Receive a competitive compensation package, recognizing the value of your contributions and the skills you bring to the table. Those relocating also receive assistance to help with their move.
WHAT DO YOU NEED TO SUCCEED?
Required Qualifications
- Strong written and verbal communication
- Proficiency in MS Office
- Knowledge of principle concepts for the role
Preferred Qualifications
- Pursuing a degree in UX Design
- Familiar with customer journey mapping methodologies
- Certification in design thinking or Six Sigma process mapping
- Interest or desire to lead project teams
- Well organized & detail oriented
- Ability to work independent as well as part of a team
- Passion for producing high quality work
Developing professional knowledge in the area of expertise. Solid written and verbal communication skills. Proficient in Microsoft Office.
