What are the responsibilities and job description for the Manager, Field Service Operations position at Lennox?
Company Overview
Lennox (NYSE: LII) is an industry leader in energy-efficient climate-control solutions founded over a century ago on the principles of integrity and innovation. Dedicated to sustainability and creating comfortable, healthier environments for our residential and commercial customers while reducing their carbon footprint, we lead the field in innovation with our cooling, heating, indoor air quality, and refrigeration systems.
AES a division of Lennox, was established in 1988 and is one of the largest manufacturers of roof curbs and drop box diffuser systems in the nation. We have recently expanded our capabilities as a single source supplier by adding a Mechanical Services Division as well as becoming a Misc. Steel manufacturer. These new services will reduce construction costs and eliminate coordination with multiple suppliers and subcontractors. Our focus will be to enhance the services provided to our General Contractor network nationwide. AES has 4 different fabrication facility locations nationwide to assist our customers and reduce their freight cost and shipment lead times.
Job Description
WHAT YOU WILL BE DOING
- Manage and coordinate field installation crews across multiple states.
- Implement operational procedures and safety protocols in compliance with industry regulations and company policies.
- Conduct site visits and audits to assess project progress, crew performance, and adherence to safety guidelines.
- Collaborate with project management to ensure seamless project planning and execution.
- Provide technical guidance and support to installation crews, addressing any challenges that arise during projects.
- Develop and maintain strong relationships with clients, contractors, and suppliers, ensuring clear communication and timely resolution of issues.
- Analyze operational data and prepare reports highlighting performance metrics, project outcomes, and areas for improvement.
- Collaborate with Human Resources to enhance employee engagement, drive recruitment, and manage performance.
- Onboard and train new installation crew members, ensuring they are well-versed in safety practices, installation techniques, and product knowledge.
- Conduct regular training sessions for both new and existing installation crews to maintain high standards of safety and quality.
- Oversee the management of fleet vehicles, ensuring they are properly maintained, equipped, and utilized efficiently for project needs.
- Allocate crew resources, ensuring teams are prepared for each project.
20-35% of required travel
WE VALUE DIVERSITY
We believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
Qualifications
WHAT WE ARE LOOKING FOR
- Bachelor's degree or related field experience
- Degree's preferred: Engineering, Construction Management, Building Science
- Minimum of 5 years' experience in a managerial role within construction industry
- Strong leadership and team management skills
- In-depth knowledge of safety regulations and best practices in the construction industry
- Stong technical skills, including proficiency in Microsoft Office Suite
- Ability to travel to project sites across the United States. This position will require the employee to travel 20-35%.
- OSHA certification is preferred
