Senior Manager, Information Technology (IT)

Overview

Overview:

In 1998, the first Lennys opened in the small town of Bartlett, Tennessee, just north of Memphis. And from the very first day, Lennys delivered on the promise of providing great food to every guest. Lennys commitment to quality ingredients and exceptional service, as well as the knowledge of the kind of subs that people love, inspired us to create one of the most innovative menus in the industry. Naturally, it wasn’t long before entrepreneurs caught word of this and desired to bring Lennys to their communities.

Lennys’ legacy continues to this very day. The energy of our new management team is contagious, and we are excited about the long-term potential of the brand and the success of our franchisees. With over 100 locations open or in development, Lennys is a stand-out brand with huge brand equity, low investment costs and huge potential earnings in the immensely popular.

How We Build Our Team:

We seek exceptional team members who exhibit the following values:

• Humble: self-aware; reflective; understands and embraces reality; acts on constructive feedback; takes actions to learn and grow; values others.
• Hungry: works towards excellence on things that matter; takes initiative and ownership; seeks better ways of doing things.
• Brilliant: subject matter experts; great judgement and common sense; Ingenuous and creative when resources are limited.
• Kind: values and exhibits decency; extends grace to others and wants the best for others.

Position Summary:

The Senior Manager of Information Technology (IT) will lead and manage Lenny’s technology infrastructure and digital strategies to support the business’s objectives and enhance operational efficiency. Act as a liaison between the IT department, restaurant operators, and Support Center teams.

Position Responsibilities:

• Communicate technology updates and initiatives to the President of Lenny’s.
• Work with restaurant operators to ensure IT systems align with operational needs.
• Provide insights and recommendations during the budgeting process for technology projects.
• Develop and maintain disaster recovery plans and protocols.
• Collaborate with third-party service providers to ensure high service levels.
• Analyze and report on technological trends and their potential impact on Lenny’s operations.
• Oversee the design, implementation, and management of IT systems, including POS, network infrastructure, Restaurant 365 and security systems.
• Strong understanding if digital eco systems
• Troubleshoot system issues and provide 24/7 support for restaurant operations as needed.
• Identify and implement innovative solutions to improve operational efficiency.
• Collaborate with vendors to ensure optimal service and cost-effective solutions.
• Develop training materials and coordinate training sessions for IT systems with restaurant teams.
• Ensure compliance with data privacy and cybersecurity regulations.
• Maintain hardware and software inventory, tracking system lifecycle for timely upgrades or replacements.
• Monitor system performance, identifying and resolving potential issues proactively.

Requirements Include

• Bachelor’s degree in information technology, Computer Science, or a related field
• 7 years of experience in IT management experience, preferably in a multi-unit restaurant or retail environment.
• Proven expertise in project management and IT systems implementation.
• Experience/Expert with Toast POS and R365 is a must.
• Experience managing vendor contracts and relationships.
• Proficiency with Microsoft Office Suite and cloud-based solutions.
• Strong analytical skills and attention to detail.
• Knowledge of industry-standard IT frameworks (e.g., ITIL, COBIT) and cybersecurity best practices.
• Strong leadership and mentoring capabilities.
• Ability to work in a fast-paced environment while managing multiple priorities.

** Depending on your skillset, years of experience, and leadership level, you may also be considered for the Team Leader role, which will be assessed during the hiring process.**

Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Lenny’s reserves the right to amend and change responsibilities to meet business needs as necessary.