What are the responsibilities and job description for the Process Consultant HYBRID position at Lenora Systems Inc?
Work Location : HYBRID Mountlake Terrace WA
Responsibilities :
Establish current state process maps and identify areas for automation and process improvement
Create RACI mapped to KPIs and develop SIPOC
Establish ToBe Process and develop Target State Process Maps
Develop High Level Implementation Roadmap for identified automation opportunities and process improvements
Process Discovery
Value Stream Mapping
Skills :
Understanding of Process Discovery Value Stream Mapping Business Process Automation
Healthcare Domain Knowledge
Must have experience in Process Discovery and Process Mapping aligned to objectives such as Process Automation for transformation and to achieve process efficiency
Has experience conducting interviews and workshops with various stakeholders such as Process Owners Process Analysts to understand current process workflow process gaps and underlying applications systems
Should be able to develop process data such as volumetrics SLAs KPIs like TAT AHT Cost per Transaction etc
Must have 68 years experience in Process Consulting Process Discovery
Certification in Lean Six Sigma or other process improvement methodologies is preferred
Strong analytical and problem solving skills
Excellent communication and interpersonal skills
Experience with process mapping and documentation
Proven experience in Intelligent Automation and Contact Center Ops is a plus
Ability to work collaboratively with stakeholders at all levels of the organization
Mandatory Skills : Chatbot Kore.AI Elastic Search IDP ABBYY FlexiCapture IDP ABBYY Vantage IDP Automation Anywhere Document Automation IDP Azure AI Document Intelligence IDP Blue Prism Decipher IDP UiPath Document Understanding JavaScript Kibana LC Xceptor MySQL PM Automation Anywhere PM Celonis PM UiPath Python RPA Automation Anywhere RPA Blue Prism RPA Microsoft Power Automate RPA SAP IRPA RPA UiPath Shell Scripting
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