What are the responsibilities and job description for the Client Services Associate - Wholesale Ecommerce position at Lenox Corporation?
Job Overview:
Lenox Corporation is seeking a highly motivated and detail-oriented Customer Service Associate - Wholesale Ecommerce to join our team.
Key Responsibilities:
- Represent the Lenox brand and associated internal and licensed brands to wholesale customers.
- Build and maintain strong relationships with assigned wholesale ecommerce customers, addressing inquiries and resolving issues.
- Communicate effectively with customers regarding order processing, verification, tracking, and issue resolution.
- Complete daily, weekly, and monthly reports, including quality of experience management, precancel, manual hold, incomplete order, and backorder reports.
- Receive and process special orders from wholesale customers and sales team members.
- Review and manage wholesale customer orders using the order entry/management system and other internal systems.
- Evaluate customer and sales requests for compliance with departmental guidelines.
- Investigate and respond to customer and sales inquiries regarding order status, pricing, product information, stock availability, shipments, and return policies.
- Follow up on outstanding issues, prioritizing as necessary, while adhering to departmental follow-up standards.
- Refer sensitive or unrelated issues to Director of Customer Service, Wholesale Sales, or Marketing personnel when needed.
- Provide information and assistance to sales personnel regarding company policies and procedures.
- Maintain regular contact with Distribution, Credit, and other internal departments to resolve customer inquiries or obtain necessary approvals.
