What are the responsibilities and job description for the Lenox Hotel Server position at Lenox Hotel?
Server
A smile tells you, you’ve arrived! The Lenox Hotel has been a fixture in Boston since 1900. Nestled in the heart of Boston’s storied Back Bay neighborhood, The Lenox offers a sophisticated hotel experience for today’s adventurous and creative-minded traveler. We boast luxurious accommodations and personalized service complete with a truly independent spirit that allows us the opportunity to connect one-on-one while customizing services for our guests. At The Lenox, we are all about empowering our team members, who are always dreaming up new ways to provide pleasant surprises for our guests. The Lenox is our guests’ home away from home while in Boston. Join us, we’ve been expecting you.
Restaurant servers are not just taking meal orders; they create a warm and welcoming environment for our guests to enjoy and relax. Servers take a hands-on approach to ensuring guests’ expectations are not just met, but exceeded. We are seeking candidates with a passion for food and wine, and enjoy banter with a diverse clientele. Our philosophy is that our guests’ experience will never exceed the experience of our employees, and therefore we are looking for servers who are excited to work in a team and who foster an energetic and fun working environment.
Servers work as a team and will work in our three distinct outlets during their day.
- Sweeney’s on Boylston. We’re known for a lively good time and authentic Irish classics served up alongside Lenox favorites. Whenever you amble through our doors, you’ll find us spirited as ever - so sit and stay a while!
- The Irving at The Lenox. Our intimate lobby cocktail bar, The Irving cultivates a sense of intrigue and ambiance, harkening back to the heyday of our turn-of-the-century opening. Step inside, and our love for creating well-crafted cocktails becomes instantly apparent.
- Coming this Spring, Willow & Ivy. Helmed by The Lenox’s Executive Chef Daniel Kenney, Willow & Ivy will offer a fresh take on New England-inspired American cuisine. The reimagined space and menu aim to provide guests with a refined yet inviting dining experience that celebrates regional flavors and culinary craftsmanship.
Key Responsibilities:
- Assist with greeting guests, creating a great first impression for the dining experience.
- Completion of all opening and closing side work.
- Ability to provide detailed descriptions of all menu items, assisting with pairings, while ensuring accurate orders are taken.
- Provide the highest service standards possible to all guests.
- Full knowledge and descriptions of all wines, beers, and cocktails, and be able to make recommendations.
- Service of cocktails, wine and champagne in accordance with safe alcohol service standards.
- Maintain the cleanliness of server stations, and equipment.
- Meet and exceed all guest request and expectations with a professional attitude.
- Keep tables clean throughout the evening.
- Adhering to the proper cash handling procedure including tip reporting, due backs, and bank.
Qualifications
- At least one year’s experience as a bartender or server in a high-end restaurant or hotel
- Strong knowledge of food, wine, beer, spirits and mixology
- Strong guest service skills with the ability to respectfully engage
- Knowledge of retail math for handling transactions accurately
- Familiarity with banquet or catering services is a plus
- Knowledge of Toast or similar POS system a plus
- Ability to work in a fast-paced environment while maintaining a positive attitude
- Exceptional communication and interpersonal skills.
- Multi-lingual a plus.
- Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Benefits:
- Affordable medical, dental, long & short-term disability, AD&D
- 401k plan with generous match
- Vacation, holiday time and paid sick time
- Free meals
