Automation Customer Support Engineer I-II

Job Title

Automation Customer Support Engineer I-II

Job Category

Engineering

Job Description

What starts with YOU, moves the world!

Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Automation Customer Support Engineer I-II based at our Americas Headquarters located in Greenville, NC. In this role, you will play a key part in supporting automation customers, troubleshooting service issues, and ensuring optimal performance of automated guided vehicles (AGVs). This position requires strong problem-solving skills, technical expertise, and a commitment to delivering top-tier customer service.

What You Will Do

• Provide Technical Support: Act as the first point of contact for automation customers, addressing service issues, troubleshooting problems, and ensuring prompt and permanent solutions.
• Customer Service & Issue Resolution: Drive problem resolution processes, provide impact analysis, and coordinate with internal teams and external suppliers to maintain service excellence.
• Onsite Customer Support: Deliver hands-on technical support at key account locations, identifying and resolving reported issues efficiently.
• Monitor AGV Performance: Utilize automation monitoring tools to track key performance indicators (KPIs), proactively addressing performance gaps and driving continuous improvement.
• Service Process Management: Support service-related initiatives, including reporting, data analysis, and collaboration with engineering, manufacturing, and procurement teams.
• Enhance Automation Systems: Play a key role in future development programs to refine and enhance AGV software and automation technology.
  
  

Who You Are

• A Problem Solver: You have strong analytical skills and thrive in high-pressure environments where quick and effective decision-making is essential.
• Technically Skilled: You have a deep understanding of electrical, mechanical, and hydraulic systems, as well as automated guided vehicle (AGV) technology.
• Customer-Focused: You are dedicated to ensuring customer satisfaction and can navigate challenging interactions with professionalism.
• Adaptable & Resilient: You excel in changing environments, remainingcalm and composed even in high-stress situations.
• A Strong Communicator: Your verbal and written communication skills are exceptional, and you can present technical information effectively.
  
  

What You Will Need

• Level I:
• BS Degree in Engineering or related field, required.
• 5-7 Years of relevant experience in material handling or similar industry.
• Level II:
• BS Degree in Engineering or related field, required.
• 7 Years of relevant experience in material handling or similar industry.
  
  

Skills, Experience & Abilities

• Technical Expertise: Master-level knowledge of electrical, mechanical, and hydraulic systems, AGV technology, and failure analysis.
• Problem-Solving: Strong troubleshooting skills to resolve complex technical issues and optimize performance.
• Systems & Schematics: Ability to interpret engineering drawings, wiring diagrams, and schematics.
• Industry Knowledge: Understanding of industrial vehicle applications, including safety, stability, and operational efficiency.
• Communication & Leadership: Strong leadership, presentation, and written/verbal communication skills to engage with customers and internal teams effectively.
• Regulatory Compliance: Awareness of industry regulations, safety standards, and corporate policies related to automation and industrial trucks.
  
  

Who We Are

Hyster-Yale Materials Handling, Inc, designs, engineers, manufactures, markets, and services a complete range of application-tailored lift trucks, attachments and fuel cell solutions that are transforming the way the world moves materials. As a global leader in the Materials Handling industry, Hyster-Yale Materials Handling, Inc, have been building relationships with our customers, suppliers, dealers, and employees for over 90 years.

What We Offer

Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option , and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).

Job Type

Permanent

Time Type

Full time

Work Hours

40

Travel Required

10-25%

Primary Location

HY US Greenville, NC (Clark St)

Address

1104 Clark St

Zip Code

27834

Field-Based

No

Relocation Assistance Available

No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled