What are the responsibilities and job description for the Bilingual Cantonese and English Telephonic Care Navigator - National Remote position at Lensa?
Lensa is the leading career site for job seekers at every stage of their career. Our client, UnitedHealth Group, is seeking professionals in Tampa, FL. Apply via Lensa today!
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.
Care Navigators will carry a case load and will work with clinical staff. Coordinate care with providers, schedule appts, arrange transportation, make sure members are aware of all their benefits, check for upcoming appts and schedule & identify gaps for members. Our Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
This position is full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks in classroom plus 1 week of on-the-job training. The hours of the training will be aligned with your schedule.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
Required Qualifications
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED #RPOLinkedIn
Optum Home & Community Care, part of the UnitedHealth Group family of businesses, is creating something new in health care. We are uniting industry-leading solutions to build an integrated care model that holistically addresses an individual’s physical, mental and social needs – helping patients access and navigate care anytime and anywhere.
As a team member of our Optum At Home product, together with an interdisciplinary care team we help patients navigate the health care system, and connect them to key support services. This preventive care can help patients stay well at home.
We’re connecting care to create a seamless health journey for patients across care settings. Join us to start Caring. Connecting. Growing together.
Care Navigators will carry a case load and will work with clinical staff. Coordinate care with providers, schedule appts, arrange transportation, make sure members are aware of all their benefits, check for upcoming appts and schedule & identify gaps for members. Our Care Navigators have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.
This position is full-time. Employees are required to work our normal business hours of 9:00am – 5:30pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime.
We offer 2 weeks in classroom plus 1 week of on-the-job training. The hours of the training will be aligned with your schedule.
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities
- Completes telephonic outreach to DSNP/CSNP members utilizing multiple outreach modes: including auto-dialer, manual and inbound calls.
- Educates member on gaps in care and assists with closure of gaps, including scheduling provider appointments.
- Assists members with social determinants of health and links to community resources.
- Ensures member has access to PCP.
- Outreaches members on caseload consistent with program guidelines.
- Consistently meets metrics, both quality & performance.
- Provides excellent customer service to both members and providers.
- Constantly maintains schedule adherence and good attendance.
- Maintains confidential health information according to state and federal regulations including HIPAA.
Required Qualifications
- High School Diploma / GED OR equivalent work experience
- Must be 18 years of age OR Older
- 1 years of Call Center and / OR Telephonic Customer Service Experience
- 1 years of professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties
- 1 years of Healthcare / insurance experience and / OR Social work / community outreach / advocacy experience
- 1 years of experience with analyzing and solving customer problems
- Work experience with using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
- Ability to work from home (access to high-speed broadband)
- Ability to attend 100% of the 3 weeks training period. Time off requests will not be accommodated during this time
- Bilingual in Cantonese and English
- Ability to work our normal business hours of 9:00am – 5:30pm EST, Monday – Friday. It may be necessary, given the business need, to work occasional overtime
- Bilingual in Mandarin and English
- Social Work, Public Health OR related field
- Previous experience as a telecommuter
- Medicaid and OR Medicare experience
- Experience with working with medical terminology
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able and comfortable with maintaining metrics and goals within the department
- Must be comfortable working on the phone and multiple systems on the computer simultaneously while assisting members
- Must be comfortable making outreach to members without prior engagement
- Excellent Organizational Skills
- Telephone etiquette
- All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
#RPO #RED #RPOLinkedIn
Salary : $20 - $39
