IT Support Analyst

Description

This role is first shift (8 am to 5 pm), 100% onsite with some on call (remote support) and travel responsibilities. Must have their own vehicle. This is a 6 month contract with the possibility of being extended. This is a break/fix role but must be comfortable on ladders and scissor lifts in a manufacturing setting.

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.
• Focuses on proactive support and directing that work to the proper support teams.
• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.
• Utilizes the Service Management tool to enter, issues and requests. Updates until complete.
• Communicates system outages to those affect at assigned plant(s).
• Rolls out new processes, hardware, or software.
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7-support for plant/region as needed.
  
  

Additional Skills & Qualifications

2 to 3 years of experience in a manufacturing environment is preferred in this role.

• Participates in or leads small-medium IT projects. Uses the Schreiber Foods Enterprise Project Management tools and processes.
• Utilizes the service management tool to provide trend analysis and recommendations for improvements.
• Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
• Communicates updates to the right audiences at the plant.
• Supports Global IT strategic initiatives.
• Understands the needs and requirements of the customer. Documents, evaluates options, pros/cons and makes recommendations.
• Creates IT documentation for plant support processes.
  
  

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Shippensburg,PA.

Application Deadline

This position is anticipated to close on Feb 7, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.