What are the responsibilities and job description for the IT Support Analyst position at Vector Consulting, Inc?
Job Details
Our government client is looking for an experienced IT Support Analyst on an onsite 9 months renewable contract role in Mechanicsburg, PA.
Position- IT Support Analyst
Job Overview:
This is technical information technology (IT) work providing a variety of IT support functions.
An employee in this job performs IT duties that includes desktop hardware support, installing software per the required job duties of a user, adding network printers, supporting virtual desktops, setting up users with the proper access, providing updates on projects, working with various bureaus/sections to test software/hardware, and other duties that are assigned by IT management. Call center, help desk analyst, desktop support, and end user support experience are all valid for this position.
Work may involve serving as the point of contact for all IT needs, typically in a field location or business area, where work includes at least one technical element appropriate to this level.
Work is generally performed in a networked environment and involves the application of technical IT principles to manage information for the business area in accordance with Commonwealth and agency standards. Duties are performed with considerable independence and are subject to review by an administrative or technical supervisor for quality.
RESPONSIBILITIES/TASKS
• Assists in implementing, administering, and maintaining system security standards, policies, and procedures.
• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.
• Provide, review and/or submit request forms as needed for users to obtain computer systems access
• Participates in the investigation, analysis, and resolution of end-user security and resource access control problems.
• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
• Assesses and recommends the most appropriate training option, such as in-house, out-service, and on-line, to address specific training needs.
• Develops original training materials, manuals, bulletins, on-line help, video, and other user aids.
• Responds to calls, emails, and walk-ins for assistance. Documents problems, and diagnostics. Troubleshooting, and resolving hardware, software, and network problems.
• Support virtual desktops. Provide access, troubleshooting, resolve software and configuration issues. Troubleshoot remote connections to virtual desktops.
• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
• Conducts formal in-service classroom IT training for users and technical staff.
• Maintains and recommends ongoing improvements to the agency’s project management methodology processes, standards, and associated documentation.
• Ensures that projects are clearly defined and that proper project management procedures and methods are used on existing projects and corrects deficiencies.
• Reviews project plans and tracks current status of projects.
• Resolves or escalates project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues.
• Manages IT projects following the agency’s or Commonwealth’s project management methodology.
• Performs related work as required.
Required/Desired Experience:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
#LI-AG1
Position- IT Support Analyst
Job Overview:
This is technical information technology (IT) work providing a variety of IT support functions.
An employee in this job performs IT duties that includes desktop hardware support, installing software per the required job duties of a user, adding network printers, supporting virtual desktops, setting up users with the proper access, providing updates on projects, working with various bureaus/sections to test software/hardware, and other duties that are assigned by IT management. Call center, help desk analyst, desktop support, and end user support experience are all valid for this position.
Work may involve serving as the point of contact for all IT needs, typically in a field location or business area, where work includes at least one technical element appropriate to this level.
Work is generally performed in a networked environment and involves the application of technical IT principles to manage information for the business area in accordance with Commonwealth and agency standards. Duties are performed with considerable independence and are subject to review by an administrative or technical supervisor for quality.
RESPONSIBILITIES/TASKS
• Assists in implementing, administering, and maintaining system security standards, policies, and procedures.
• Work in a centralized support capacity providing statewide technical assistance on desktop hardware, laptops, tablets, peripherals, and software, and establishing and implementing supported agencies’ hardware and software installation standards.
• Provide, review and/or submit request forms as needed for users to obtain computer systems access
• Participates in the investigation, analysis, and resolution of end-user security and resource access control problems.
• Administer network security. Add/change/delete user accounts, passwords, and account lockouts. Perform machine security patch and virus software upgrades.
• Assesses and recommends the most appropriate training option, such as in-house, out-service, and on-line, to address specific training needs.
• Develops original training materials, manuals, bulletins, on-line help, video, and other user aids.
• Responds to calls, emails, and walk-ins for assistance. Documents problems, and diagnostics. Troubleshooting, and resolving hardware, software, and network problems.
• Support virtual desktops. Provide access, troubleshooting, resolve software and configuration issues. Troubleshoot remote connections to virtual desktops.
• Work with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies.
• Conducts formal in-service classroom IT training for users and technical staff.
• Maintains and recommends ongoing improvements to the agency’s project management methodology processes, standards, and associated documentation.
• Ensures that projects are clearly defined and that proper project management procedures and methods are used on existing projects and corrects deficiencies.
• Reviews project plans and tracks current status of projects.
• Resolves or escalates project related issues that may include project status and progress via project metrics, risk mitigations, contingencies, changes in scope, timeframe concerns, and program area or development issues.
• Manages IT projects following the agency’s or Commonwealth’s project management methodology.
• Performs related work as required.
Required/Desired Experience:
- One year as an Information Technology Trainee or Information Technology Technician or One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field Required
- Three years of information technology experience in applications development or applications maintenance Required
- 3 years of networking or desktop services, web site development or web site design, or other information technology support/administration services Required
- Knowledge of information technology concepts and practices Required
- Knowledge of the component parts of personal computers, peripherals, servers, and their associated functionality Required
- Knowledge of the functions and capabilities of hardware and software Required
- Knowledge of troubleshooting techniques Required
- Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems Required
- Knowledge of networking concepts Required
- Knowledge of the principles of information technology project management Required
- Knowledge of hardware and software testing methods Required
- Knowledge of the principles and techniques of information technology documentation Required
- Knowledge of information technology systems performance monitoring techniques Required
- Ability to read and interpret technical materials such as specifications, technical manuals, and other project documentation Required
- Ability to identify correct logic relationships and statements Required
- Ability to analyze information in order to diagnose and troubleshoot technical problems Required
- Ability to communicate effectively both orally and in writing Required
- Ability to establish and maintain effective working relationships Required
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
“Celebrating 30 years of service.”
#LI-AG1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
