IT Support Specialist

IT Support Specialist - Gilbert, AZ

Loenbro, LLC is looking to add to our growing team. We are seeking a motivated IT Support Specialist to support our disperse team from our Gilbert, AZ office. Are you a technical and analytical professional who can help plan, design, and install new and existing computer systems, workstations, or servers? Do you have experience diagnosing and resolving problems in response to customer reported incidents? If so, come check out our growing team at Loenbro!

Job Duties

• Install and support business applications, required hardware and software, and maintain existing components.
• Maintain/update hardware inventory to comply with asset management standards.
• Handle incoming IT service requests (i.e., phone calls, email, and walk-in visits) to ensure computer user inquiries are addressed in a timely manner.
• Support the use of printers, fax machines, copiers, and multi-function machines to maintain operational readiness.
• Troubleshoot, install, patch, and upgrade computer systems.
• Physical setup and deployment of computer systems, monitors, printers, and other peripherals to ensure seamless operation of business functions.
• Conduct training programs designed to educate an organization’s computer users about basic and specialized applications
• Assist with the maintenance and management of company phone systems and mobile devices.
• Willingness and availability to travel as needed.
• Other duties as assigned.
  
  

Skills/Qualifications

• Associates degree or equivalent combination of training, experience, and certifications.
• CompTIA A Certification highly preferred.
• Working knowledge of Vista by Viewpoint preferred.
• Minimum 1-3 of years relevant technical experience in a Network and/or PC supported environment.
• Proven success solving problems of moderate scope where analysis of situations or data requires a review of a variety of factors, and exercises judgment within defined procedures and practices to determine appropriate action.
• Normally receives general instructions on routine work, with detailed instructions on new projects or assignments.
• Working knowledge of the Windows and Mac Operating System including Windows 10, Windows 11 (including Microsoft Office Suite), and Mac OS X.
• Working knowledge of Apple iOS devices (iPad, iPhone) and Android OS (Android phones).
• Basic knowledge of computer n etworking.
• Must be able to communicate and work with a diverse population, maintain attention to detail, and work under strict deadline requirements that require high levels of accuracy.
  
  

Work Environment

• Work in a busy and open area office.
• Requires long hours of sitting, standing, and using office equipment and computers.
• Ability to lifting supplies and materials.
• Maintain focus with constant interruptions.
• Must be able to read and write documents on a computer screen for a variety of office functions.
  
  

Expected Hours

• A minimum of 40 Hours per week.
• Some work outside of normal business hours and/or overtime may be required.
• Travel as needed.
  
  

Benefits

• Paid Time Off (PTO)
• Holidays: Six paid holidays
• Health Benefits: All employees are eligible for medical, dental, vision, and life insurance coverage.
• 401(k) Retirement Plan: The Company provides a 100% match of the first 4% of employee contributions each year, to the plan, Eligibility for the plan begins the first day of the month following 90 days of employment.