Product Development Specialist

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Company :

Highmark Health

Job Description :

JOB SUMMARY

This job provides meaningful, strategic consultation to internal stakeholders to assist them in development and implementation of effective client/member clinical solutions to optimize the engagement of members and therefore prevent adverse risk migration. The incumbent collaborates closely with internal business partners to administer population health and clinical initiatives/programs to the customer audiences through effective project management, collaboration and application of best practices and engagement.

ESSENTIAL RESPONSIBILITIES

• Collaborate with internal partners to create and execute wellness and clinical strategies that increase client/member engagement, enrollment, and/or satisfaction in programs and initiatives. Facilitate operational aspects of clinical solutions such as reward program design/set up, quality checks, etc.
• Serve as Subject matter expert to educate, consult, and provide tailored recommendations to internal stakeholders on all resources, content, processes, timelines, fees, and program components.
• Analyze and compile data, trends, and best practices to recommend specific client focused solutions or interventions to achieve outcomes.
• Work collaboratively within the organization to demonstrate and share best practices and client successes. Proactively reach out for and utilize services across the enterprise to deliver and ensure a positive, differentiated customer experience. Build trust and maintain relationships to ensure the success of programs and key initiatives.
• Provide standardized communication materials, reference materials, resources, and implementation support forclinical solutions. Responsible for content creation, identification of customer needs, development, and effective utilization of wellness/population health campaigns and initiatives designed to maximize member engagement and prevent adverse risk migration.
• Investigate and respond to customer inquiries, resolving issues related to offerings in a timely and accurate manner ensuring excellent customer outcomes and satisfaction.
• Proactively lead special projects, workgroups, and initiatives to enhance wellness and clinical offerings and streamline business processes.
• Other duties as assigned or requested.
  
  

EXPERIENCE

Required

• 3 years in a clinical, community, or worksite health promotion setting
  
  

Preferred

• 3 years of program planning/development, project management and implementation, applying technology and analyzing/evaluation of outcomes
• 1 year in the Health insurance industry
  
  

SKILLS

• Experience working in a highly matrixed and complex management structure
• Ability to embrace change management, work effectively in a fast-paced environment while managing multiple complex initiatives
• Analytical evaluation and interpretation of data
• Excellent written, interpersonal, communication and presentation skills
• Strong organizational and time management skills
• Effective problem solving and decision making skills
• Proficiency in use of Microsoft Office products, vendor tools, and organizational systems
  
  

LICENSES or CERTIFICATIONS

Required

• None
  
  

Preferred

• Registered Dietician
• Registered Nurse
  
  

EDUCATION

Required

• Bachelor's Degree in Exercise Science, Nutrition, Nursing, Public Health or other related Clinical field
  
  

Substitutions

• 6 years of related and progressive experience in lieu of Bachelor's degree
  
  

Preferred

• None
  
  

Language (Other Than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum:

$57,700.00

Pay Range Maximum:

$107,800.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below.

For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

California Consumer Privacy Act Employees, Contractors, and Applicants Notice

Req ID: J262015