UW SHUTTLES MANAGER, Transportation Services

Req #: 243617

Department: UW FACILITIES: TRANSPORTATION SERVICES

Appointing Department Web Address: http://transportation.uw.edu

Posting Date: 02/14/2025

Closing Info: Closes On 02/27/2025

Salary: $7500 - $9450 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here. ( https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-professional-staff-librarians-academic-contract-covered-exempt-20250130-a11y.pdf)

As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.

UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.

UW Facilities manages the University’s buildings, infrastructure and land, with more than 1,100 employees in a variety of fields. The Asset Management group includes Campus Architecture & Planning, Engineering Services, Project Delivery and Sustainability. The Operations group includes Maintenance & Construction, Building Services, Transportation Services and Safety. The other main groups are Campus Energy, Utilities & Operations; Real Estate; Emergency Management; Finance & Administration; and Business Innovation & Technology. Together we lead the way to preserve the University’s legacy and boldly innovate for the future.

Committed to attracting and retaining a diverse staff, University of Washington Transportation Services will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

We have an outstanding opportunity for a UW Shuttles Manager .

The Shuttles Manager reports to a member of the TS Executive Team (Associate Director, Assistant Director, or Administrative Officer) and is responsible for the strategy, planning, stewardship, and oversight of day-to-day direction and control for between one and three TS workgroups and or programs, each of which is under the immediate control of an Assistant Manager, Operations Specialist, or Analyst.

The Shuttles Manager is ultimately accountable for all transactional, service, and compliance activities for the assigned workgroups or programs and has significant authority in establishing policy and procedures to ensure that those activities are carried out in keeping with organizational strategy, departmental/institutional policy, and applicable law/regulation.

The Shuttles Manager is an active participant in the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas.

Primary Duties And Responsibilities

Compliance (20%):

• Ensure organizational compliance with applicable laws and regulations.
• Interpret requirements; develop, document, and implement procedures; conduct or oversee analysis and reporting; implement or make recommendations for remediation or correction.
  
  

Service (20%):

• Engage customers and business partners in the definition of service excellence to keep the voice of the customer present in staff-driven service improvement processes.
• Provide top-level service recovery for escalated issues or initial resolution for high-profile individuals or high-risk scenarios.
• Represent the department and/or program to business partners and other internal and external stakeholders.
  
  

Personnel (15%):

• Direct supervisory responsibility (conduct hiring, staff development, work allocation, and performance management) for 1-2 professional staff.
• Support and review the Assistant Managers work in hiring, staff development, work allocation, and performance management of up to a maximum of 15 FTE, predominantly union and/or classified staff.
• Review exceptions to organizational standards (e.g. overtime) approved by Assistant Managers.
  
  

Budget/Financial (15%):

• Develop and monitor program budgets and multiyear financial plans including both program revenues and expenses.
• Forecast market changes affecting program performance and ensure incorporation into organizational financial plans.
• Ensure that resources are deployed consistent with organizational strategy and plans and that sufficient resources are available to support plan success.
• Develop and oversee implementation of procedures to ensure transactional accuracy.
• Monitor programmatic return on resource investment and take actions required to ensure desired results.
  
  

Technology (10%):

• Coordinate deployment of workgroup/program specific technology with TS Business Systems and/or FABS, including development and administration of procedures for use.
• Maintain a familiarity with business system functions, structures, capabilities, and limitations and participate in configuration and specification of enhancements.
  
  

Project Management (10%):

• Manages one or more major projects at any given time, including projects of departmental or institutional significance in addition to workgroup initiatives.
• Set goals, establish timelines, manage resources, establish roles and allocate work, monitor/measure progress, take remedial action or celebrate project/team successes as appropriate.
  
  

Organizational Leadership (5%):

• Participates with other TS Managers as a member of the TS Leadership Team, ensuring that strategy and operations are coordinated among the department’s varied and interdependent programmatic areas.
• Translate and articulate the organizational strategy to staff in assigned programmatic areas and monitor implementation of strategy through Annual Team Plans.
• Articulate a vision for assigned programmatic areas that challenges and inspires program staff.
  
  

Professional Development (5%):

• Stay informed of industry trends and practices.
• Lead and facilitate innovative practices at the University of Washington.
• Represent the organization to industry peers and partners. May require overnight and/or out of state travel.
• Ensure presence of and participation in position-appropriate professional development programs and activities for/by staff in assigned program areas.
  
  

Perform other duties as assigned

Core Competencies

• Demonstrate personal integrity and trustworthiness.
• Manage stressful situations and changing priorities effectively.
• Anticipate, recognize and resolve problems.
• Be responsible and accountable.
• Use organizational skills and provide attention to details.
• Maintain a positive, optimistic, and success-oriented attitude.
• Exercise professionalism, which includes being tactful and courteous.
• Exhibit a professional work ethic.
• Continuously promote a safe work environment.
  
  

Requirements Include

• A bachelor's degree or the equivalent experience AND four years of experience in a transportation-related field, including supervision/personnel management.
• Project management experience, including experience developing and managing contracts, developing and managing budgets.
• Demonstrated proficiency with standard productivity software including Microsoft Office Suite or equivalent.
• Washington State Class B Commercial Driver's License or higher with Passenger Endorsement and the air brake restriction removed.
• Possession of current CDL medical certification at time of employment.
  
  

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Desired

• Experience working in the public or higher education sectors; experience in the transportation industries; experience in specific areas of programmatic oversight
• Experience working cooperatively with union representatives
• Experience with University business systems; experience with industry or program specific business systems
• Familiarity with and commitment to Transportation Demand Management principles
  
  

Conditions Of Employment

• Pre-employment drug test is required coupled with participation in an ongoing random drug/alcohol testing program in compliance with Federal regulations.
• UW Shuttles provides service on behalf of UW Medicine/UW Medical Center and affiliated organizations. As such, UW Shuttles are considered an extension of the patient-focused culture and drivers are required to maintain the following vaccinations, consistent with UWMC policy 35-5: Measles, Mumps, Rubella, Varicella, Tetanus-Diphtheria-Pertussis (Tdap), and Influenza with the exception of Hepatitis B.
• Possession of a valid Washington State Class B Commercial Driver's License or higher with Passenger Endorsement and the air brake restriction removed.
• Must be able to work in a non-smoking environment.
• Regular and predictable attendance is required.
• May be required to move/lift up to 25 lbs.
• Work is normally performed in a typical interior/office environment; however, program management will include outdoor or field work with exposure to the elements and variable weather conditions.
• While usual hours fall within standard business hours, work may be required during hours beyond standard business hours, including weekends; professional travel may be required.
  
  

Application Process

The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.