Leo Tech LLC is a certified woman-owned small business started in 2015 by Melody Vansandt. She has over 24 years of experience working as a Defense Contractor and Consultant and has held positions as Director of Pricing, Contracts Manager, Program Manager, and EVM Manager.
After decades of hard work in contracting and program management, she realized she wanted to form a company that genuinely cared for its customers and employees. Since then, her goal has been to treat her customers and employees how she would want to be treated. She has learned what does and doesn't work through personal experience and never wants to be a President / CEO who doesn't know her people.
She encourages employees to contact her if they ever want or need to; therefore, she keeps her cell phone number in her email signature. She wants Leo Tech to feel like a family and for everybody to reach their full potential. She wants to empower employees and help them succeed in their professional and personal lives - She never wants to limit an individual's growth. There are endless possibilities and opportunities for success when people work together toward a common goal honorably and compassionately.
Leo Tech's leadership has over 25 years of experience serving in worldwide geographical locations. Since its inception, Leo Tech has been a Prime Contractor on all 25 contracts. Our Corporate and Personal Experience illustrates our capability to respond effectively and efficiently to all mission requirements and contingencies.
What we offer :
Knowing that the employees are the lifeblood and reason Leo Tech exists, we offer full-time employees many benefits that other companies may not. This includes medical , dental , vision , short- and long-term disability , Telemedicine , and voluntary life insurance . We provide our employees with a $50,000 Group Life policy paid by the company. We also have a 401K plan for employees to contribut e. All full-time employees also received eleven paid Government holidays per year. Employees receive Vacation and Sick time based on the Contract requirements.
We are currently seeking the following Position
- Position is contingent on contract award
JOB TITLE :
SYSTEM SUPPORT SPECIALIST
JOB PURPOSE :
This position provides troubleshooting assistance and problem resolution for computer systems in various environments. Such assistance and resolution are provided for personal computers, mini / mainframe computers, client servers, as well as Local Area Networks (LANs), Wide Area Networks (WANs), and web pages.
This category includes occupations concerned with the direct delivery and development of instruction. The instruction is primarily technical, where the work requirements are a combination of practical knowledge of the methods and techniques of instruction and practical knowledge and experience in the subject taught.
JOB DUTIES AND RESPONSIBILITIES :
work with Air Force-approved Standard Desktop ConfigurationsSDC) (including but not limited to Windows 7 / Windows 10 / Windows 11) and approved MS Office software (including but not limited to 2016 / 2019 / O365).Knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms, and related support tools .Manage day-to-day configuration and operation of the software environment and operating systemsevaluate potential information assurance security risks and take corrective actions.Provide on-site technical and business IT support services relating to the computing and network needs of usersProvide end-user support for AF-procured / authorized hardware, operating system software, and applications and ensure workstations and mobile devices are operational.Government-owned mobile devices include laptops, tablets, personal digital assistants, cell phones, and wireless hotspots.shall limit end-user support to device software and configuration only.ensure workstations and mobile device environments are in either of three (3) states : operational, being serviced, or an external trouble ticket was opened for problem resolutionTrack and process internal trouble tickets submitted by end users using the current Air Force ticketing system.Trouble tickets submitted to the contractor shall be assessed within four (4) duty hours after notification.Trouble tickets within the contractor's area of responsibility shall be resolved within two (2) business days after notification.submit an external trouble ticket to the Air Force Enterprise Service Desk's Remedy trouble ticket system for any tickets received outside the contractor's area of responsibility.Trouble tickets submitted to the contractor shall be assessed within four (4) duty hours after notification.Provide updates to the customer weekly until the ticket is resolved.Telephone Control Officer and Personal Wireless Communication System duties, specifically account management, are outside the contractor's area of responsibility.The contractor shall route these requests to their assigned government representatives.Perform network / system administrator duties, including managing the system from the hardware and software operating system level.include all operating systems, application software, network interfaces, virus scanning software, and printer services administration.initialize, install, and configure system hardware and software and provide technical support to the users.Assist users in performing routine backups and restoring data to workstationsRoutinely implement software patches and security fixes when requested and when AFIN automated processes cannot install.include tasks assigned by the Air Force Network Operations and Security Centers (AFNOSC) or local network managers.Test and validate the proper operation and configuration with the appropriate patches and fixes before restoring any device to the network.Comply with all TCNO mandates and local-base Network Control Center (NCC) guidance in the given time parameters.Perform hardware maintenance and troubleshooting. This is limited to replacing or reconfiguring the system, system switches / jumpers, expansion, and network interface cards, memory modules, cables, power protection devices, and other peripheral and ancillary equipment as required, consistent with existing computer warranties.Access manufacturer websites to research equipment warranty information and coordinate with them to replace items under warranty that are no longer functionalInstall, configure, and manage network and non-network printers to include i nstallation of consumable inventory management (e.g., cartridges, paper, and drums, which are government-provided)Plan, instruct end users, and complete hardware connections to the local area network, including setting up and / or relocating workstations within three (3) days of notificationProvide installation and management of government-owned software for customers and ensure workstations and mobile device environments are operationalCoordinate the creation and administration of network user accounts and groups.Submit account creation requests through the Air Force Enterprise Service Desk's Remedy trouble ticket system within one (1) business day after receipt, and complete administrative distribution lists and security groups' updates within one (1) business day after notification.Manage / assign network user permissions and access to file server directories / volumes to provide a functional and secure network environment.Respond to network resource requests within one (1) business day after receipt.Coordinate with Storage Area Network managers on file / volume management and restoration activitiesPerform additional computer risk analysis and maintain system access control as necessary to address changes to the system's security.Identify network problems, analyze equipment configurations, and provide corrective action support as recommended by AETC A3 / 6, AFNIC, 24th AF, and / or DISA.Provide on-site assistance / or on-the-job training to users on all supported ITprovide maintenance and support of software licenses and manage its relationship to the overall system life cycle IAW DAFMAN 17-1203, Information Technology Asset Management (ITAM) and Accountability, which would include a pplications, license agreements, and software upgrades.provide and maintain the software asset inventoryprovide support summary information, including the general terms and conditions, benefits, strategic and tactical directions, license ordering information, internal billing process, pricing and deployment, and support of the products included in the software agreements.Support common practices for ordering software assets, tracking orders, and tagging the software assets.Support application installation, maintenance, sustainment, and configuration control, including the information needed to procure supporting software licenses.serve as alternate Property Custodians (PC) for each Information Technology Asset Management (ITAM) accountComplete ITAM account trainingMaintain an accurate inventory of all assigned ITAM accounts by ensuring the AF system of record (currently DPAS) reflects the current status, location, financial i nformation, and asset condition until disposition.Assist the primary custodian with performing an annual physical inventory (in coordination with the BECO's timeline) of 100% of each directorate's / unit's IT items currently, on each account listingReview past inventory records before disposing of old inventory data and ensure source documents are retained to support current inventory recordsAn Asset Inventory Management (AIM)-generated standard product (bar code) is generated by the BECO. After the IT asset is signed for, the PC must affix the barcode on the IT asset within 48 hours of receipt.Obtain approval from the COR and coordinate all potential transfers of IT assets between ITAM accounts with the applicable BECO where practical.Report all found-on-base (FOB) IT assets to the BECO and unit Accountable Property OfficerFollow DAFMAN 17-1203 and BECO procedures and guidance on all shipments, transfers, donations, or turn-ins of excess IT assetsIdentify all excess IT assets quarterly. Schedule, prepare, transport and / or arrange for assets to be turned into the proper DoD agency. Provide appropriate documentation to the BECO to clear the account of equipment that was transferred to another account, shipped to another base / location, donated to a school, or turned in to the DLA Disposition Services OfficeIf there is a personnel change to the primary PC, a joint physical inventory will be completed before the primary PC leaves the government facilityBefore turning in IT assets with hard drives, coordinate with the Information Systems Security Officer (ISSO) to ensure hard drives are sanitized per (IAW) the procedures outlined in AFSSI 8580REQUIRED QUALIFICATIONS :
knowledge of Local Area Network (LAN) infrastructure, server hardware and software platforms and related support toolsminimum of "Intermediate" proficiency level certification IAW DoDM 8140.03, Cyberspace Workforce Qualification and Management Programminimum of three (3) years of asset management experience to be appointed as alternate Property Custodian and / or Unit Software License Manager.Active Secret ClearanceEDUCATION :
High School or greaterEXPERIENCE :
Two (2) to five (5) years or greater in relevant work positionexperience with mobile device support to include, but not limited to, laptops, Slates, Personal Digital Assistants, and cell phones.Leo Tech, LLC is an Equal Opportunity and Drug-Free Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Drug and alcohol abuse is highly detrimental to the health and safety of employees in the workplace. This policy is intended to comply with the Drug-Free Workplace Act of 1988 and implements random alcohol and drug testing as required under federal regulations. If any portion of this policy conflicts with federal or state regulations, the federal or state regulations shall prevail.
All job applicants are subject to drug and alcohol testing. Any offer of employment is contingent upon such applicant testing negative. No such person shall be permitted to begin work until his or her test results have been obtained. No applicant will be hired if the individual tests positive for drugs or alcohol, except for a previously disclosed legal drug that a licensed physician has prescribed for a then-existing injury or illness. Before an alcohol or drug test is administered, the applicant must sign a Leo Tech, LLC consent form authorizing the test and permitting the release of test results to the Medical Review Officer (MRO) and the designated Human Resources Representative. Failure to sign the release or cooperate in test procedures shall be deemed a withdrawal of the employment application.
Job Posted by ApplicantPro
Salary : $33
