Bilingual Customer Service Representative - Spanish-English

Role: Bilingual Customer Service Representative

Location: Sacramento, CA

Role: In person

Pay: Base wage starting at $17.96 per hour plus performance bonus opportunities

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative - (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

This position requires that you reside within 50 miles of Sacramento, CA.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• 1 year or more of call center experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Great written and verbal communication skills in Spanish-English
• Computer experience
• High speed internet (> 15mbps) may be required for some programs

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.96 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives