What are the responsibilities and job description for the Master Field Service Technician - Part Time position at Leonardo DRS?
Job ID: 111761
The Leonardo DRS Land Systems business is a recognized leader in the design and integration of complex technologies into new and legacy systems and platforms for global military and commercial customers. We are a 4 year running Top Workplace in the Greater St. Louis area.
Job Summary
Leonardo DRS Land Systems is seeking a Part Time Field Service Technician Level 5. This position will be based out of our Bridgeton, MO facility and will travel/deploy to CONUS and OCONUS internal and external customer locations 95% of the time. This position is expected to work up to 20 hours per week. The Master Field Service Technician will provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel. They will act as team leader, providing work leadership and technical guidance to lower-level technicians. This role will also serve as expert to customer on complex technical issues.
Job Responsibilities
- Provide highly complex technical support for maintenance support, repairs, modification, equipment setup and testing, and formal/informal training of customer personnel
- Act as team leader, providing work leadership and technical guidance to lower-level technicians
- Serve as expert to customer on complex technical issues
- Troubleshoot and resolve equipment issues requiring research and a high degree of creativity
- Prepare reports to evaluate service ability issues
- Demonstrate setup and adjustment of complex equipment for potential users or operators
- Complete appropriate written documentation and feedback for onsite service and installations
- Research and deliver unique and complex technical solutions to customers with a high degree of professionalism
- Determine and recommend the most cost-effective products or services that would best fit the customer’s needs
- Analyze and interpret test results related to the design and test objectives and adjust equipment to bring within specifications
- Formulate recommendations for changes in product or test methods
- Demonstrate great customer service skills
- Possess ability to work variable shifts and up to 12-hour shifts to perform necessary testing
- Exhibit mature, independent judgment and communicates effectively
- Support, communicate, reinforce, and defend the mission, values, and culture of the organization
Qualifications
- High school diploma or GED with 10 years of related experience
- Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
- Proficient in the use of a laptop computers, mobile devices, and related software
- Must be able and willing to travel
- Must have or be eligible to obtain U.S. passport
- U.S. citizenship is required. This position requires an active Department of Defense (DoD0 Secret Clearance or the ability to obtian such a clearance within a reasonable time after commencement of employment
- Software skills with C, C , Java and Visual Basic, a plus
- Outstanding communication skills (written and oral)
- Excellent teambuilding and leadership skills
- Computer proficiency with MS Office application experience, including Word, Excel, Project, and PowerPoint; detailed understanding and use of database technologies helpful
U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.
The expected pay scale for this position is $70,744.00/year - $101,163.00/year for the state of Illinois. Should the level, location, or scope of the position change during the hiring process, the pay scale may be modified accordingly. When extending an offer of employment, Leonardo DRS considers factors such as (but not limited to) the scope and responsibilities of the position; any Federal Government contract labor categories and contract wage rates, the candidate’s relevant work experience, education/training, certifications, and key skills; internal equity; and market and business considerations.
Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours.
- Some employees are eligible for limited benefits only
Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #LSY
Salary : $70,744 - $101,163
