Let You Career Take Flight, with Leonardo Helicopters!
At Leonardo, what we do has a purpose. Located right in Northeast Philadelphia, a close commute from Center City & PA / NJ / DE suburbs! Who are we? We build, service, and maintain the world's finest helicopters, held to the strictest quality standards, for clients all across the globe. Headquartered in Italy, we offer a unique multicultural work environment with unique clientele. We value and retain our employees by offering generous benefits and a state of the art work facility. Made with pride, in Philadelphia.
Why Leonardo? Simple.
- A free healthcare option
- Tuition reimbursement
- Paid holidays & generous PTO with a carryover and payout option
- A referral program with no limits
- Up to 6% match on our 401k plan
- Bonus opportunity for all permanent employees
- Please note : this position requires the identified candidate to reside in WA state
The Technical Representative (TR), is responsible in coordinating and managing all the technical activities in their assigned area for the AWPC supported Civil / Commercial / Military Customer, reporting directly to the Senior Manager, Technical Representatives.
Duties and Responsibilities :
Maintain updated status of the Leonardo fleet and customers within the assigned areaVisit customers on a periodical basis or when needed, and maintain continuous contact to ensure the product is being operated correctly and within the prescribed safety standard, and to ensure the confidence of the customer in the product and in LeonardoResolve all technical questions / issues raised by the customers, and provide technical advise and on-the-job training as requested / assignedBring the company product technical expertise and provide prompt technical on-site assistance to technical issues directly to the assigned customers premises.Submit reports on customers activity periodically and make timely submittal of discrepancy, malfunction, trip and contact reportsPerform special hands-on operations, such as inspections, modifications, Service Bulletins, etc. only on request from LeonardoCoordinate with the international team of TR to share and analyze common problems, bring into the company functions the in service experience of our customers, and implement common solutions to solve common issues, standardize the interaction process and improve the overall Customer Satisfaction.Provide continuous feedback on the accuracy of the company technical publications, continuous improvementSupport the Leonardo Warranty and Spare parts department on technical related subjectsProvide classroom instruction upon request by LeonardoAssure information flow within CS&S, including interdepartmental activities across Product Support Engineering, Materials, CSM, Maintenance Service, ensuring delivery elements are meeting or exceeding with Customer expectations;Ensure Customers' data stored in the Company ICT Systems are maintained and periodically updated, leveraging on a consistent use of the various web-based system (e.g. SAP, CRM, Leonardo Customer Portal, B2B Systems);Assist Sales department in support for Demo activity in assigned geographical areaSupport External Relations and Exhibits for all shows in our geographical region, to include support on moving in / out of aircraft and assembly / disassembly of aircraft for exhibits.Provide support to P145 as needed to complete company objectives and goalsTravel frequently on short-notice to support customers and company requirements, including weekends and holidaysComply and execute any action program suggested by the immediate supervisor regarding the intelligence gathering and the promotion of Leonardo programs throughout the assigned areaPerform other duties and fulfill other responsibilities as assigned.Requirements : Education : :
High School diploma or equivalent, BA / BS degree highly desiredExperience :
10 years of aviation experience with at least 5 years of hands-on helicopter experience.Civil / Commercial customer support experience.Excellent oral and written communication abilities.Competencies & Attributes
Customer oriented.Excellent communication skills.Negotiation skills.Inter-cultural awareness, ability to create and maintain relationships.Strong problem solving and troubleshooting abilities.Tenacious and pro-active.Well organized and adaptable with a flexible approach.Able to work in a dynamic environment.Able to work under pressure, handling critical, and emergency situations to meet Customer deadlines.Able and willing to travel on short notices (including overseas).Technical skills :
Knowledge and experience on Leonardo helicopters preferred.Airframe and Powerplant license preferredLanguages :
EnglishIT skills :
Microsoft Office Suites (Outlook, Excel, Powerpoint, Word, etc.)SAP / CRMSoft Skills :
Team playerCustomer orientatedExcellent and effective communication skillsPersonableEqual Opportunity Employer / Vet / Disability
