What are the responsibilities and job description for the IT Support Technician position at Leonards Express Inc?
Description
At Leonard's Express, Inc. we are looking to expand our IT Department with a motivated IT Support Technician who wants to help us improve our operations. A great trucking company requires steady back-office support. We need professionals who will keep our drivers and office staff moving, building personal relationships with our staff to keep the family atmosphere of our company strong.
This is a full-time position. The ideal employee should display readiness to proactively work with our existing teams to evaluate their needs, get to the root of the problem, then make a sound decision to resolve the problem. All job duties must be performed in a way that promotes safe practices in accordance with Leonard’s established safety programs.
We are offering:
- Salary from $23-$25 an hour based on experience
- Full-time, 40 hours per week
- Great benefits (medical, dental, vision)
- Company paid life insurance
- 401K with company match
- Paid time off
- On-site gym
- Gym membership reimbursement
- Employee Assistance Program
The essential duties and responsibilities of the position include:
- Assists agents, drivers, and customers with technology related issues regarding the hardware and software Leonard’s Express uses
- Completes new hire access and termination tasks for all employees, including driving and non-driving employees
- Maintains the Leonard’s Express phone system
- Maintains building security systems
- Maintains video surveillance systems
- Provides first level desk-side support for users in all locations troubleshooting network, hardware, and other user technology issues
- Performs application updates across the network
- Backs up and restores data files
- Observes, recommends, maintains, and assists in implementing best practices regarding cybersecurity
- Maintains MS Office 365 environment to ensure accessibility is secured and configured correctly for end users to conduct business operations
- Performs regular maintenance for phone systems, computer systems, printers, network systems, and any other technical equipment
- Participates in weekly off-hours on call rotation
Requirements
The professional skills and abilities an ideal candidate should possess include:
- Sound organizational, records management, time management skills, and attention to detail
- Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work as both an individual contributor and as a team member
- The ability to effectively prioritize responsibilities and meet assigned deadlines
- Ability to work independently on assigned tasks, as well as to accept direction on given assignments
Based on the technical and professional responsibilities of the position, the IT Support Technician is required to have:
- An associate’s degree in the field of Computer Science, Information Technology or relevant field
- Two years of relevant experience
- An equivalent combination of education and years of experience
- Proficient with Spiceworks, Microsoft Office 365, Windows OS, N-Able, KnowBe4, Veeam, Sentinel One
The IT Support Technician is primarily located in a climate-controlled office environment with moderate noise level, but may experience other physical environments while traveling. Physical requirements include:
- Using computer hardware and software for extended periods of time (repetitive motion)
- Sitting for long periods of time
- Occasionally required to stand and walk
- Must be able to lift up to 50 pounds occasionally
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits
This position offers an excellent benefits package (401K, health, dental, vision, life insurance, paid time off, and more).
This position is located at 6070 Collett Road, Farmington, NY 14425. This is a night shift position. This position requires weekend availability.
If interested, please apply to this ad or call 585-742-9003 for more information.
About Us
Leonard's Express, Inc. is a family-owned transportation provider located in Farmington, NY with additional offices located throughout the United States. We provide transportation solutions for a wide range of customers that encompass many industries. With our state-of-the-art technology and our dedicated staff, we are able to provide our customers with dependable, diversified and creative logistics solutions that are responsive and cost-effective.
Our company offers a variety of unique and exciting professional opportunities in New York, Delaware, Idaho and across the nation. At Leonard’s Express you will be joining a team of highly skilled and dedicated individuals. Whether you have a background in Class A driving, customer service, finance, human resources, information technology, maintenance, operations, recruiting, sales, settlement, or safety we have a role for you.
Leonard's Express, Inc. is an equal opportunity employer and we do not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Salary : $23 - $25