Job Description
Job Description
Les Olson Company is one of the fastest-growing and most capable technology service providers in the West. We're looking for a Network Engineer to join our Managed IT team of engineers. Les Olson Company does I.T. the LOC Way : with talent, passion, and compassion, driving our continual growth and strong position in the market through superior service. If that sounds like the sort of team you'd like to join, read on!
What makes Les Olson different?
Unlike most technology companies, Les Olson has been in business for over 65 years. We're a family-owned company, and remain family-operated to this day. The company began at the Olson family dinner table and has since grown to over 300 employees spread across nine locations in two states.
We take great pride not only in offering attentive and effective service to our customers, but in providing our team members with an environment that enables growth and development, both professionally and personally. We invest in our team, working with each employee to design a fulfilling career path that grows and evolves as they do.
Work / life balance" isn't just a meaningless buzzword at Les Olson. We are protective of our employees' personal time and make sure they have the resources they need to care for themselves and their families.
We offer :
- Paid Time Off
- Sick Days
- Paid Holidays
- 401k match Pension
- Full Medical, Dental & Vision HSA
- Mental health care coverage
- Life Insurance
- Local Volunteer Opportunities
What You Have :
4 or more years Information Technology work experience & experience in Network EngineeringTeam-oriented, strong communicatorExcellent customer-facing interactionCertification or equivalent work experience or ability to get certification within 1 year :CompTIA Security (or equivalent)
CompTIA Network (or equivalent)VMWare VCAP-NVCCNA (or equivalent)Advanced knowledge and hands-on experience troubleshooting, designing and implementing virtual networks in VMware or Hyper-VExpert troubleshooting experience and ability to teach proper troubleshooting process and procedures (in relation to the OSI model)Advanced knowledge of : WAN Technologies (MPLS, SD-WAN / SD-Branch, BGP), LAN Technologies (OSPF, IS-IS, RIP, EIGRP), Switch technology (VLAN, Port Security, Port Aggregation, STP, VTP), VOIP technology and QoS setting, TCP / IP protocols, Next-Generation Firewalls (ex : Sophos, Fortinet, SonicWall, Meraki, Cisco ASA, Palo Alto, Juniper SRX), Wireless Networks (access points, cloud key, controllers), VPN technology (Site-to-site and Remote Access), Azure or AWS virtual networking environments, LAN, WAN, VLAN, and VPN network technologies, DNS, DHCP (both IPv4 and IPv6) and NAT, Wireshark, Network Security best practices, end-point security applications (anti-virus solutions), security applications (SIEM, IDS, IPS, EDR), designing, reading, and documenting Network DiagramsBeginner knowledge of SNMP management tools preferredBeginner knowledge of Python scripting language preferredValid Driver's License and reliable means of transportationWhat You'll Do :
Maintain essential customer managed IT network operations, including firewalls, routers, switches, access points, virtual private networks, LANs and WANs and network / end point security tools.Troubleshoot and deploy simple and / or complex networks to suit customer needsTroubleshoot, configure network hardware to ensure optimal performance and usabilityTroubleshoot, configure and install Next-Generation Firewalls to meet user security needsTroubleshoot, configure and install SIEM security software on customer networksTroubleshoot, configure and install end point security software on customer networksDocument settings, configurations, and changes in Network Diagrams for clientsTroubleshoot, configure and install virtual networks in VMware or Hyper-V hypervisorsTroubleshoot, configure, update and / or modify Azure or AWS network configurationsTroubleshoot advanced TCP / IP, DHCP, DNS protocol issues; coach lower level engineer in the proper process and procedure to quickly resolve common or uncommon issuesUse Wireshark and other troubleshooting tools to diagnose and correct complex network issuesInteract with other engineers and help desk support technicians to troubleshoot, identify root cause, and provide technical support for our customers; keeping communication lines open and effectiveManage medium sized projects without minimal assistance from higher level EngineersEscalate tickets that exceed skill level to a Tier 3 in a timely manner to meet internal SLA requirementsAct as a Tier 2 escalation point for the resolution of complex issues and incidents that exceed Tier 1 skills or require higher level attentionProvide on-call support as part of a scheduled rotation with other team members (this program is voluntary until such time that sufficient volunteers are not available)Respond to incidents or service requests via phone, chat, E-mail or ticketing system.Use expeditious resolution strategies to improve customer service, perception, and satisfactionExercise sound judgement and creativity to prioritize outstanding support requests or incidentsFollow incidents through to resolution and ensure timely incident response and documentationJob Type : Full-time, On-site (not remote or hybrid)
Schedule : Monday - Friday 8 : 00AM - 5 : 00 PM With on-call and overtime opportunities
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