Solution Delivery Analyst

POSITION SUMMARY:

A Solution Delivery Analyst is a leadership role responsible for managing the delivery and scope of enhancements to retail solutions (e.g., point of sale (POS) application, internal LS digital applications, workflow automation, tax software, and bank card processing), in alignment with priority and timeline expectations. This role will ensure that retail solutions meet stakeholder specific needs by managing requirements, task execution, stakeholder relationships, team member collaboration, issues/risks and proactive communications that guarantee successful implementations that produce high customer satisfaction levels. This role is essentially acting as a bridge between operations and technical teams to translate requirements into working solutions while driving accountability, necessary to influence timely deliverables.

PRIMARY RESPONSIBILITIES:

30% - Solution Management, Execution, & Delivery:

• Partner with the Retail Solutions Supervisor and Manager to procure external resources, coordinate internal resource needs and support for development enhancements

• Provide quality solution management for development initiatives of moderately sized efforts

• With Portfolio Management oversight, select and employ the methodology that best fits the objectives and outcomes of development initiatives using Les Schwab specific methods, templates and tools that will be flexible to support approved methodologies (i.e. waterfall, agile, etc.)

• Facilitation throughout the solution delivery lifecycle, including team and stakeholder collaboration, project plan oversight, issue/risk management, and status reporting

• Maintain a consistent and clear list of potential changes (bug fixes, enhancements, upgrades, etc.)

• Evaluate development impact through consultation with the business, regulatory, information technology management, quality assurance, validation, and training teams

• Build and maintain positive relationships with vendors, ensuring they deliver services and products according to project requirements, timelines, and budget

30% - Governance & Solution Strategy:

• Support the overall vision for the Retail Solutions Portfolio in alignment with ITOM/HD in accordance with the corporate strategy and gameplan

• Escalations that adhere to established governance criteria to escalate issues and risks in a timely manner

• Lead the solution delivery of the overall Retail Solutions Portfolio roadmap, including platform upgrades in collaboration with the Product Owners

• Partner with Retail Solutions and Retail Field Supervisors to evaluate options for addressing business needs through technology improvements

• Engage with vendors to understand product roadmap and lifecycle; then collaborate with Product Owners to develop the appropriate adoption strategy

• Monitor business decisions and manage communications

25% - Operational Support & Continuous Improvement:

• Assist in the evaluations of technology to optimize products and ensure products stay up-to-date and improve customer experience

• Analyze trends, monitor portfolio components and design strategies to mitigate or avoid future risks within the portfolio

• Support activities include investigation, diagnosis, incident resolution/recovery, identification of acceptable workaround, and follow proper incident closure procedures for knowledge and reporting/metric purposes

• Provide technical consultation with business and vendors

• Administer and maintain documented processes and procedures

• Support quality assurance activities to ensure an efficient, reliable and secure solution

• Coordination and cooperation with other support departments

• Participate in education enhancement programs to increase skills and knowledge

5% - Other duties as assigned

Educational/Experience Requirements:

• Bachelor’s degree or equivalent, relevant experience

• Minimum of five (3) years Product Ownership / Project Management experience

• Minimum of two (2) years IT experience

Required Technical Skills/Knowledge:

• Strong project management skills with experience in Agile methodologies

• Technical understanding in relevant industry domains and best practices (e.g.,software development, cloud computing, data analytics)

• Clearly articulate technical concepts to both technical and non-technical audiences

• Practical knowledge of solution implementation and governance with a preference in managing SaaS based solutions

• Must have a strong business acumen and an ability to quickly learn and comprehend new concepts

• Strong analytical skills to analyze stakeholder needs, translate them to actionable solutions, and present proposals

• Excellent communication and interpersonal skills to effectively interact with stakeholders, project team members, vendors and leadership at all levels

• Exhibit an advanced breadth/depth of experience and knowledge supporting users and working with business solutions

• Basic knowledge of productivity applications (e.g., Google Suite, MS Office, LucidCharts, SmartSheets, etc)

• Leadership capabilities to motivate and manage diverse teams

• Problem-solving and decision-making skills to navigate complex challenges