Customer Care Specialist (Supply Chain)

Who We Are

Lesaffre is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our pioneer spirit and our innovative approach, we are constantly developing. 

Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion euro turnover. We work with customers, partners and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being and improve plant nutrition. 

This role is with our Gnosis business unit. Gnosis by Lesaffre uses the power of microorganisms and fermentation to create nutritional actives, probiotics, and nutritional and functional yeasts. Its customers are leading nutraceutical and pharmaceutical brands.

What We Offer

• The opportunity to represent a passionate organization focused on innovation and sustainability 
• A competitive 401K plan, affordable benefits starting on day 1 of employment, and 12 paid holidays  
• The ability to utilize your experience and knowledge to make a real impact  
• Opportunities for continuous growth within your role and across business units  

What you bring to the table 

As a Customer Service Specialist, you will manage customer inquiries, order entry, follow-up, and complaints to ensure order fulfillment and timely deliveries. You will collaborate with logistics for shipping, handle invoices, and provide customers with regular order status updates. Acting as a liaison between customers and internal departments, you will proactively identify and resolve issues, suggest process improvements, and manage performance reporting. Ideal candidates possess strong communication, problem-solving, and multitasking skills, experience with SAP, and a background in customer service or logistics, preferably in pharmaceuticals or nutraceuticals.

What you’ll do as a Customer Care Specialist

• Manage Customers inquiries, order entry process and order follow up.
• Create and send regular order status to customers providing all useful information.
• Liaise with and support the Logistics department to ensure timely deliveries.
• Activities may include delivering outbound materials to customers both for export and domestic business.
• Manage customs related formalities.
• Update the IT system.
• Arrange products pick-up, book freights and follow up shipments.
• Follow the billing process and generate invoices.
• Check the accuracy of all documents provided to Customers.
• Develop and monitor performance indicators and report deviations.
• Manage open order and sales reports providing detailed information on a regular basis within SC Dept and to Sales Dept.
• Liaise with Sales Managers to develop sales strategies in accordance with the defined budget.
• Regularly check and report the alignment of forecasts vs orders booked.
• Manage the requests for samples within the Samples Management process.
• Coordinate the activity of the different stakeholders in the process for Artwork approval.
• Register complaints and manage returns.
• Suggest process improvements.  
• Other duties as assigned.

Required qualifications:  

• Bachelor's degree (B. A.) or equivalent.
• Four or more years of related experience and/or training; or equivalent combination of education and experience.
• Good Knowledge of office packages – mainly Excel and Powerpoint.
• Use of SAP.

Preferred qualifications: 

• Strong experience in Customer Service/Logistics departments.
• Pharmaceutical and/or nutraceutical business background is preferable.
• Second foreign Language is considered a plus.
• Oracle experience is a plus.

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.