Customer Care Specialist (Export/Logistics)

Who we are

Lesaffre is a key global player in the fermentation of microorganisms (yeasts and bacteria) for baking, taste, healthcare and industrial biotechnology. This story began more than 170 years ago in northern France, and, thanks to our pioneer spirit and our innovative approach, we are constantly developing.

Lesaffre's global presence includes 11,000 employees from 96 nationalities and a 3-billion euro turnover. We work with customers, partners and researchers to develop essential nutrients and bio actives that strengthen human health, optimize animal well-being and improve plant nutrition.

This Customer Care Specialist will support our Biospringer team. Biospringer is a leader in the food and biotech industries, offering a range of yeast extracts and fermentation-based products designed to improve the taste, organoleptic properties, and healthiness of food. With 600 employees and 6 plants worldwide, including one in the US, the company's natural ingredients make food tastier and healthier. Biospringer is a trusted supplier of flavor and specialized ingredients to customers across the globe.

Our Core Values: Passion, respect, trust, entrepreneurship, and humility

What we offer

• The opportunity to represent a passionate organization focused on innovation and sustainability
• A competitive 401K plan, affordable benefits starting on day 1 of employment, and 12 paid holidays
• The ability to utilize your experience and knowledge to make a real impact
• Opportunities for continuous growth within your role and across business units
  
  

What you bring to the table

As our Customer Care Specialist, you'll be the driving force behind delivering exceptional service to our customers across North America. Leveraging your expertise, you'll manage the full order lifecycle - from entering and modifying purchase orders to coordinating seamless shipments that meet delivery requirements. Collaborating closely with production, logistics, and our global customer base, you'll ensure accurate pricing, efficient account set-ups, and timely information sharing to provide a superior customer experience. If you thrive on the challenge of transforming raw orders into satisfied clients, we want you to join our team!

What you'll do as a Customer Care Specialist

• Manage an assigned group of customers, handling the full order lifecycle from entry to invoicing
• Verify stock availability, coordinate sample shipments, and issue invoices in a timely manner
• Possess knowledge of import/export shipment requirements and standard documentation
• Assist sales managers, brokers, and distributors with samples, technical documents, and pricing proposals
• Collaborate cross-functionally with teams like Sales, Supply Chain, Quality, and Finance
• Participate in sales forecasting, inventory planning, and generating customer data reports
• Communicate directly with management to coordinate pricing and enforce commercial policies
• Be available during off-hours in exceptional circumstances to support emergency customer needs
  
  

Required Qualifications

• Bachelor's degree (B. A.) or equivalent, ideally with a specialization in international trade, logistics, or business administration
• Experience working within SAP is required
• Experience with export logistics is required
• Knowledge and understanding of Microsoft operating software programs (such as Outlook, Excel, Microsoft Teams, Word, Share Point, and Power Point) is required
• Ability to travel 10% of the time
  
  

Preferred Qualifications

• Experience in the food industry is a plus
• Ability to speak and/or read Spanish is a plus
  
  

Lesaffre provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.