Operations Administrator

About Us

The Global Policy Leadership Academy (GPLA) prepares professionals and civic leaders to advance solutions to intractable societal challenges through a deep commitment to the development of shared knowledge, best practices, and collaboration. Each course is carefully curated to draw on the collective knowledge and experiences of people from varying disciplines and backgrounds. Through our programs, we are working to expand and develop networks of informed, passionate problem solvers committed to creating more equitable, sustainable communities for all.

By building a culture of collaboration, we prepare leaders to effectively advocate for and accelerate positive change in their communities, the region, and the world.

EEO

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Position Purpose

The Operations Administrator supports the efficient daily operations of the organization by handling administrative and clerical tasks. This role is responsible for ensuring smooth workflow and process management within the GPLA team. Key responsibilities include scheduling, document preparation, data entry, and coordinating with various departments to maintain operational efficiency.

How You Impact Success

• Support. Provide administrative, clerical, and logistical support to GPLA leadership; ensuring operations are efficient, effective, and to a high degree of quality.
• Impress. Demonstrate superior customer service and high EQ when working with stakeholders, vendors, and clients.
• Collaborate. Partner and coordinate with cross-functional teams for a seamless execution of operations.

Job description containing essential functions and responsibilities provided during interview process.

Qualifications

• Bachelor’s degree in business administration, operations management, or related field or equivalent work experience.
• 5 proven experience in operations or administrative support roles.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams, and PowerPoint) required.
• Proficiency in the following software: Adobe, Harvest, Docebo and Click-up are highly desired.
• Bilingual in German is plus.

Competencies

• Effective Communicator. Can clearly, accurately, and concisely articulate thoughts and ideas to a variety of audience shapes and sizes both verbally and in writing.
• Time Management. Demonstrates accountability by providing timely responses to inquiries and meeting project deliverables on time.
• Relationship Management. Utilizes superior interpersonal skills to collaborate and support internal and external project teams.
• Initiative. Self-starter who is resourceful and actively seeks out opportunities to contribute without waiting for instructions.
• Strong collaborator. Works cooperatively and effectively with others in order to make progress toward a common goal.
• Detail-oriented. Pays close attention to work product in order to avoid quantitative and formatting errors in work product.
• Proven critical thinking. Organizes work, sets priorities, and exercises sound judgment within areas of responsibility.
• Possesses emotional intelligence. Cultivates and manages relationships with existing and new clients, representing LDC in a professional manner.
• Embraces Change. Able to easily adapt to changing business needs and can operate with ambiguity.
• Problem-solving. Remains solutions-oriented leveraging critical thinking and creativity to drive results.
• Exercises Discretion. Prudently handles sensitive information in a professional and confidential manner.
• Establishes and maintains reliability. Can be depended upon to support the team on projects and responsibilities.
• Project management. Proficiency in project management fundamentals including but not limited to planning, scope, execution, communication, developing and maintaining a project schedule and budget, etc.
• Flexibility and adaptability. Able to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Leadership. Leverages emotional intelligence, conflict management and persuasion to inspire and motivate teams to achieve objectives.
• Analytical thinking. Possesses a keen eye for process improvement opportunities.
• Business Acumen. Demonstrates a solid understanding of operational principles, including supply chain management, logistics, and quality control.

WORKING HOURS AND LOCATION

Standard hours Monday-Friday, up to eight hours per day. This position works primarily remotely. Hours will vary due to working with national and international partners.

TRAVEL REQUIREMENTS

Up to 10% local and domestic travel. International travel may also be required.

Perks and Benefits

• Discretionary bonus eligible
• Medical, dental, vision, and FSA plans
• Long-term Disability
• Basic Term Life and AD&D
• 401K with company matching
• Employee Assistance Plan
• Unlimited Vacation Time for full-time employees
• Paid Sick Leave
• 11 paid holidays including Cesar Chavez Day and Juneteenth
• Monthly stipend for phone, internet, and office supplies
• Office Set-up Allowance
• Career Growth Opportunities
• Amazing environment and culture