What are the responsibilities and job description for the IT Support Specialist - Lester Glenn Auto Group February 2025 position at Lester Glenn Auto Group , Toms River - February...?
I.T. Support Representative – February 2025
The Lester Glenn Auto Group, the industry leader in automotive sales and service in New Jersey , has an immediate openings for a bright, energetic and driven IT Support Representatives for our IT Team located in Toms River, NJ.
The job will entail the following (this is not an all inclusive list):
* New employee setup procedures and documentation as well as maintaining current users
access requirements
* Maintaining distribution of inventory and keeping the proper documentation for the inventory
current
* Creating and maintaining IT documentation with regards to current setups
* Distributing employee requests to the proper outlet and maintaining them in the help desk
software
* Calling representatives and software support , ie. Reynolds, Hyundai Dealer, Global Connect, etc.
for employee related issues
* Works with IT employees on difficult to solve problems or configurations
*Upgrades system by conferring with vendors and services; developing, testing, evaluating, and installing enhancements and new software.
* Maintains client confidence and protects operations by keeping information confidential.
* Contributes to team effort by accomplishing related results as needed.
* Multitasking and the ability to prioritize work on the fly based on importance
* Other duties and responsibilities as assigned
JOB REQUIREMENTS
* Must be trustworthy with confidential information and documentation
* An enthusiastic attitude and a commitment to achieving success
* Working knowledge of common operating systems and software applications pref.
* Industry-relevant certifications highly preferred (A , Net , MCDST, MCTS, CCNA, etc.)
* Knowledge of basic computer hardware, software and end-user desktop environments
* 2-3 years of customer service experience preferred, but not mandatory
* Experience working in a fast-paced, high demand environment
* Able to work well with a team but also be self-directed/able to prioritize workload efficiently
* High School Diploma or equivalent
We offer:
- Collaborative team environment
- Growth potential with a variety of career paths
- Competitive pay
- Weekly base pay
- Paid training
- Paid time off
- Medical, dental and vision coverage
- 401K plus employer contributions
- Employee discounts on sales, service and parts at all Lester Glenn locations
Job Type: Full-time
Pay: $39,500.00 - $55,120.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating weekends
- Weekends as needed
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer Service: 2 years (Required)
Work Location: In person
Salary : $39,500 - $55,120
