What are the responsibilities and job description for the Service Call Ctr Appointment Setter - January 2025 position at Lester Glenn Auto Group , Toms River - January...?
Call Ctr Appointment Setter - Service Rep for our Centralized Serv. Call Ctr
January 2025
Lester Glenn Auto Group one of the largest private dealership groups in the New Jersey is looking for motivated, people friendly, & goal oriented experienced, Customer Service Representatives for our Centralized Call Center Services Dept. The department is a very fast-paced and high energy communications link between the customer and the dealerships. This is a great opportunity for qualified individuals to start a career with a large, expanding, well known Auto Group.
Primary Duties & Responsibilities will include:
- Establishes and sets appointments for our dealerships for vehicle maintenance and repairs
- Will be responsible for handling heavy call volumes.
- Will provide customers with knowledge of all dealership products and services.
- Requires typing while maintaining accuracy
- Provides Exceptional Customer Service
- Other Duties and Responsibilities as assigned
Job Requirements include:
- Must possess very good computer skills.
- Automotive experience helpful but not required.
- Must possess superior verbal, written and communication skills including the ability to initiate dialogue with Service Advisors and Managers and communicate effectively and efficiently.
- Must possess a positive attitude and serious work ethic Must be dependable, friendly, enthusiastic and self motivated
- Knowledge of manufacturing brands, models, years, etc. pref.
- Organized, multi-tasked, self-motivated with the ability to work effectively as part of a team in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential and required.
- Bi-Lingual persons are urged to apply!
- Must be flexible to work Saturdays and must achieve performance goals.
Benefits
Our comprehensive compensation package includes competitive salary, vacation, sick, personal days, health, dental, vision, Supplemental Insurance through Aflac, 401K plan with employer match. Resume without salary expectation will not be considered.
Job Type: Full-time
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Morning shift
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Performance bonus
People with a criminal record are encouraged to apply
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $14 - $16