Commercial Insurance Account Manager

Customer Service Representative Job Description

Summary**
Assists in the production of new accounts and the retention of existing accounts. Provides prompt, efficient, high-quality service to designated accounts in support of Producer activities. Represent an agency that has been in business for many decades.

Position Functions

• Responsible for gathering the information and risk management recommendations for the renewal of designated accounts sixty days prior to renewal and for delivering renewals and /or binders for designated accounts, as needed, within five days of receipt.
• Conducts periodic service calls for designated accounts.
• Performs special projects at the request of designated clients after being approved by manager. Binders and/or policy or endorsement requests are to be completed within three days of date quoted to client.
• Maintains a concern for timeliness and completeness when interacting with customers, agency and company personnel to minimize potential for errors & omissions claims.
• After reviewing updated client exposure survey information, obtains other renewal information from insured, and completes applications for designated renewal business sixty days before renewal date. Assists Producer(s) as needed.
• Reviews renewals to determine if non-standard policies can be rewritten in a standard program. Prepares rewrite applications for business through companies no longer represented at least thirty days prior to renewal. Secures and submits required renewal underwriting information.
• Receives phone calls and office visitors requesting quotes, changes to existing coverage and/or new policies. Completes changes/requests within 24 hours of receipt. Determines acceptability and placement, completes applications or endorsements, and collects premium when applicable.
• Reviews existing accounts to determine if additional lines of insurance should be solicited and does so by mail and/or phone prior to renewal.
• Receives and reviews all terminations and cancellations to determine action to be taken, and takes needed action within 72 hours of receipt.
• Handles premium collection through form letters and requests cancellation of policies when necessary.
• Follows up on outstanding claims and provides assistance in their resolution, as necessary.
• Solicits expiration dates for policies not written by agency. Expectations are an average of one expiration date per client serviced
• Actively solicits increases in limits and/or coverages or rounding out accounts through sales to clients at every service contact.
• Actively seeks referrals from current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system. Expectation is five referrals per week.
• Documents all material conversations with insured’s and/or carriers regarding exposures and coverages.
• Performs other functions as assigned by management.

Other Requirements

• Must have all licenses as required by the State Department of Insurance to discuss and/or sell insurance in states where the agency functions. Two or more years of property and casualty insurance experience is required. Ability to use personal computer, calculator, agency automation system, and proficiency in various software programs, including by not limited to Microsoft Word and Excel. Experience using Applied Epic technologies is a benefit.

Working Conditions

• Fast-paced multi-tasking environment.
• This job description is intended to describe the level of work required of the person performing the job.
• Essential functions are outlined; other duties may be assigned as needs arise or as required to support the agency’s essential functions.
• This description is not intended as a contract and is subject to unilateral change and revision by management.
• Any written contractual agreements will superseded this job description.
• All requirements may be modified to reasonably accommodate the needs of the employee.

Job Type: Full-time

Pay: $42,000.00 - $58,000.00 per year

Benefits:

• 401(k) matching
• Disability insurance
• Paid time off

Supplemental Pay:

• Bonus opportunities
• Commission pay

Ability to Relocate:

• Tullahoma, TN 37388: Relocate before starting work (Required)

Work Location: In person

Salary : $42,000 - $58,000