What are the responsibilities and job description for the Weekend Night Auditor - DoubleTree Rapid City! position at Lester Hospitality?
If you enjoy providing hospitality and have solid customer service and organizational skills, DoubleTree Rapid City has a weekend opportunity for you!
DoubleTree has one opening for a Weekend Night Auditor for Friday and Saturday Nights, from 11PM to 7AM the following morning.
The Front Desk is frequently the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Night Auditor will check in and out guests efficiently, and make sure they have all they need for a great stay while also ensuring nightly processes are completed to keep hotel operating smoothly.
Duties and Responsibilities
- Welcome guests in a friendly, prompt and professional manner recognizing Hilton Honors Members and also returning guests
- Check guests in, issue room keys, provide information on hotel services and room location
- Ensure required identification is taken from guests at check-in in line with local legislative requirements
- Answer phones in a prompt and courteous manner
- Up-sell rooms where possible to maximize hotel revenue
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Storing and retrieving guest baggage
- Record guest preferences in the system
- Check guests out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Running nightly reports and processes to audit for errors and make corrections
- Preparing reports for manager review the following morning
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Take action to solve guest problems/complaints using appropriate service recovery guidelines
- Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes
- Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
- Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements
- High School diploma or equivalent.
- One year front desk/guest service experience strongly preferred.
- Proficiency in Pep or similar check-in systems is preferred but not essential. Some college/university preferred
- Frequently standing up behind the desk and front office areas
- Carrying or lifting items weighing up to 50 pounds
- Handling objects, products and computer equipment
- Basic computer skills to operate various property management and reservations systems, etc.
- Being passionate about people and service
- Strong communication skills essential when interacting with guests and employees
- Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/information updates, etc.
- Basic math skills are used frequently when handling cash or credit
- Problem solving, reasoning, motivating and training abilities are often used
- Have the availability to match the business needs
We are looking forward to working with you!
