What are the responsibilities and job description for the Customer Service Representative position at Leuchtturm Gruppe USA?
Job Title: Customer Service Representative
Location: Pine Brook, New Jersey (In-Office)
Company Overview
Lighthouse Publications Inc., the U.S. subsidiary of Leuchtturm Gruppe, offers premium products from brands like Lighthouse, Leuchtturm1917, and Semikolon. We are seeking a professional Candidate to help deliver outstanding service to our retail and wholesale customers.
Job Summary
In this role, you will handle customer inquiries, process orders, manage backorders, and ensure a seamless experience across all communication channels. Your focus will be on providing exceptional service and maintaining accurate product information.
Key Responsibilities
- Assist customers via phone and email, offering product knowledge and resolving issues.
- Process and enter orders from various sources.
- Manage and track backorders, providing timely updates to customers on open tickets.
- Collaborate with internal teams to ensure smooth order fulfillment.
Qualifications
- 2 years of customer service experience in retail or e-commerce.
- Proficient in Microsoft Office.
- Strong communication and problem-solving skills.
- Detail-oriented and able to multitask in a fast-paced environment.
- A passion for premium stationery and organizing products is an advantage.
What We Offer
- Onsite training and development opportunities.
- Competitive salary and benefits package.
- A dynamic and collaborative work environment.
- Opportunities for career growth and advancement.
- Employee discounts on our premium products.
Lighthouse Publications Inc. is an equal-opportunity employer that values diversity and fosters an inclusive workplace.
