Description
Competitive triathletes and passionate bakers, Pam Weekes and Connie McDonald left their careers to open a small bread shop in New York City in 1995 - Levain Bakery.
One day, they baked a BIG chocolate chip walnut cookie as energy for triathlon training. At Levain, a batch of these 6-ounce cookies flew off the shelves, and an icon was born. The cozy shop on West 74th Street became a neighborhood favorite and a destination for epicurious visitors from around the world, hungry for "the cookie."
From the start, Pam, Connie, and the team baked everything fresh on-site each day, donating the day's leftovers to charity - and we still do, nearly 30 years later. Today, Levain has bakeries across the country (with more to come!), plus ecommerce gift boxes to treat cookie lovers in every state.
Every day, we strive to embody our company's five core values :
- Welcome All- We are all in it together
- Work Hard and Be Kind- We pull our weight, we do our best, and take care of each other
- Lead with Heart- We operate with empathy and integrity
- Rise Up- We take initiative to make things better
- Savor It- We are present and find the fun!
THE ROLE : E-commerce Admin Lead
The Ecommerce Admin Lead collaborates with the E-commerce Manager to supervise and oversee shifts in the preparation and shipping of cookie boxes, party favors, and corporate gifts. The Ecomm Admin lead will play a vital role in ensuring our customers receive the best possible experience by supervising online orders, responding to and coordinating corporate event inquiries, and leading fulfillment efforts. This role will work closely with multiple teams and vendors to make sure that every order is processed, packed, and shipped with precision and care.
The ideal candidate is organized, detail-oriented, and passionate about customer service. This person will have excellent communication skills and the ability to thrive in a fast-paced environment.
What We're Looking For
You thrive on organization and have an eye for detail, with the ability to keep things in order-whether alphabetizing, color-coding, or tracking multiple tasksYou enjoy providing exceptional service and ensuring our customers receive their Levain cookies on time, whether it's for a small gift or a large corporate orderAbility to take charge and lead the ecommerce team, ensuring efficiency, accuracy, and top-notch customer serviceJob Responsibilities
Team Supervision & Development
Supervise team members and maintain a presence on the floor, stepping in to support the team as challenges arise or when volume demandsResponsible for setting a positive tone and demonstrating a can-do attitude for each shiftCoach and develop team members, helping to identify and address areas of improvement as well as cultivating high-potential team membersOrder Processing & Fulfillment
Supervise and process online orders via PDQ, Shopify, Zest, Zonos, and Cardisle, creating shipping labels and gift messages, while updating orders based on customer requestsEnsure timely shipping by communicating with the production and processing teams to confirm shipping dates and daily needsServe as the point of contact for order inquiries, respond to customer concerns about returned orders, and maintain open communication throughoutHandle partnership and high-value orders with precision, ensuring accurate processing, communication, and fulfillmentRespond to corporate and event inquiries, liaise with customers to understand their needs, place orders, schedule, and coordinate fulfillment with the production teamAssist with packing gift boxes and party favors as needed, and prepare materials or bake cookies to fulfill specific requestsLogistics & Coordination
Coordinate and track courier services for large orders and party favors, ensuring successful deliveryResolve delivery issues and file claim satisfaction as necessary, ensuring customer satisfaction remains highWork closely with the Customer Experience, Corporate Sales, and Marketing teams for seamless onsite and order coordinationMaintain the events calendar, ensuring that all approved orders are processed and prepared for fulfillmentRequirements
1-3 years minimum of E-commerce, shipping, production administrative experience required.Experience leading and managing performance required.Ability to read and communicate in English, both verbally and in writing required; bi-lingual in Spanish is a plus.Proficient in MS Office Suite (PowerPoint, Word, Excel).Compensation & Benefits
65k - $75k 15% quarterly bonus potentialHealth, Vision, Dental InsuranceEmployer-funded Healthcare Reimbursement AccountAdditional supplemental benefits : Commuter Benefits, Employee Assistance Program, 14 Weeks Fully Paid Parental Leave, etc.Paid Time Off401K with 3.5% Company MatchOpportunity for growth and career developmentOur vision is to give rise to lifelong memories, and our mission is to bring together people who treat their work and the craft of baking and all who come to visit with great care.
