What are the responsibilities and job description for the Business Operations Manager position at Levata?
At Levata, we believe in making your journey with us seamless, impactful, and filled with opportunities to elevate your potential. As we think big, we enable what's next by leveraging our knowledge of what's possible today. Join a team where complexity doesn't mean confusion but rather a deep dive into understanding, surfacing with clear options and recommendations.
SLS is a subsidiary of Levata, a global solution provider of supply chain automation and access control products, software, and services. SLS is a leading provider of scalable, high-performing, and high-ROI RFID solutions, featuring proprietary hardware, software, and consumables.
Reporting to the General Manager, the Business Operations Manager will oversee the daily operations at SLS, including field services, technical support and customer service teams. This role will focus on driving process improvements, enhancing sales and financial insights, and ensuring customer satisfaction through effective service delivery and support. The Business Operations Manager will also collaborate with other department leaders to align strategies and optimize overall business performance.
Operations and Customer Service
- Lead the field services, technical support, and customer service teams to align with business objectives and achieve the highest levels of customer satisfaction
- Develop and implement strategies to optimize sales and service performance
- Establish service delivery KPIs and monitor performance against targets
- Ensure consistent communication between sales, operations, and service teams to improve customer experience and operational efficiency
- Manage and resolve customer service escalations promptly and professionally
Sales and Financial Oversight and Reporting
- Develop and manage operational budgets; monitor and control costs
- Oversee inventory management, including builds, transfers, and adjustments in QuickBooks
- Manage sales and service-related expenses to maintain profitability and operational efficiency
- Oversee sales forecasts to align production and supply chain planning
Vendor and Supply Chain Management
- Manage relationships with vendors to ensure timely delivery and quality of materials
- Resolve vendor quality issues and implement corrective actions as needed
- Create and maintain vendor reports to track performance and costs
- Oversee purchasing to align with sales forecasts and production needs
What You’ll Need:
- RFID industry experience preferred
- 5 Years of Experience in Commercial Operations and/or Customer Service Management
- Strong prioritization, execution, and delegation abilities.
- Process oriented with a continuous improvement mindset
- Excellent organization and communication skills
- Ability to work effectively both independently and as part of a team
- Competency in Microsoft applications including Project, Word, Excel and Outlook
- Competency with QuickBooks, Zoho, and Smartsheets, preferred
- Competency in Microsoft applications including Project, Word, Excel and Outlook
- Competency with QuickBooks, Zoho, Smartsheets, and Zoom preferred
Who You Are
We take our guiding values seriously. You should be someone who will:
- build trust. You always act in a customer’s best interest and do what you say you will do.
- take action. You respond quickly to customers and seek excellence in everything you do.
- think BIG. You have an eye to the future and bring expertise and creativity into every interaction.
- make it easy. You find ways to solve problems and bring clarity to complex challenges.
- win together. You are inclusive and collaborate to delight the customer and deliver success together.
Who We Are
Welcome to Levata, a hub of innovation and a community that thrives on values that set us apart. At Levata, we're not just about business; we're about accelerating success, prioritizing quality, and advancing excellence inside out. Dive into a world where action is a way of life. At Levata, we believe in taking decisive steps to propel business success. We are doers, creators, and innovators inspired by challenge and change. Our commitment to building trust is unwavering, and we see your potential as our priority.
Apply now and become part of a community that understands that great outcomes are the product of great collaboration. As partners in transformation, we work closely with our customers and teams to deliver extraordinary results. Everything we build, we build together.
What We Offer
- Competitive compensation coupled with a comprehensive benefits package including medical, dental, vision, life, flexible spending, 401k, holiday and paid time off, parental leave and a pre-tax transit program.
Levata is proud to be an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic. Please see EEO is the Law.
If you have a disability or special need that requires an accommodation in the application process, Click here to request assistance with Request for Accommodation in the subject line.
