What are the responsibilities and job description for the Front Office Manager position at Level Hospitality, LLC.?
Job Summary:
Manages all duties of the front desk operation, with a focus of providing excellent customer service. Responsible for staff training, inter-department communications, and staff scheduling. Maximizes revenue through cost control and proper front desk techniques.
Essential Duties and Responsibilities
· Ensure staff provides excellent guest service.
· Hire, train, coach, and hold staff accountable ensuring hotel policy and Brand Standard compliance.
· Determine work procedures and prepare work schedules to ensure the smooth operation of the front desk.
· Empower staff to successfully handle guest needs, special requests, concerns and complaints.
Ensure all guest service issues are resolved prior to guests leaving the property.
· Train staff on proper reservation procedures, including successful selling techniques, current specials and/or promotions, and rate structures.
· Effectively communicate and collaborate with General Manager and all hotel departments.
· Strive to be innovative in new programs designed to increase productivity and maximize efficiency while driving guest satisfaction scores higher.
· Perform administrative and financial duties such as daily reports, credit card reversals, accounts receivables, rooming lists, and office supply inventory.
· Manage departmental expenses within budgeted guidelines.
· Perform other duties as assigned.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Application Question(s):
- Are you currently employed at a full service hotel in a supervisory role?
- Do you have Marriott Brand hotel experience?
Work Location: In person
Salary : $60,000 - $65,000
