Restaurant General Manager - Opening Team

Who We Are

Level99 is a first-of-its-kind destination for real-world, social, challenge-based entertainment for adults featuring over 50 mental and physical challenges set in immersive, artistic environments. Each challenge is designed to bring a group together in engaging activities that take 2 to 4 minutes to complete, sparking moments of laughter in epic fails and high-fives in triumphant wins. From navigating our iconic Axe Run, to solving puzzles in a Crystal Cavern, to conquering the largest pinball game imaginable, Level99 offers endless ways to play using both body and mind. Level99 tracks each player’s progress as they work their way up the coveted leaderboard or try to collect every “star” available in the venue, unlocking exclusive rewards as they play. To enhance the gaming experience, Level99 offers a full-service bar, restaurant, and beer hall, Night Shift Kitchen Tap, that features scratch-made cooking, legendary craft beers, hand-made creative cocktails, and a variety of dining and gathering spaces for events. In 2025, we will be adding Victory Brewing in Tysons, VA and Two Roads Kitchen Tap in West Hartford, CT to our group of restaurants as we team up with local brewers in support of our northeast expansion. We will also be opening a fifth location at Disney Springs, FL.

Level99 opened its first location in 2021 in Natick, MA, followed by its second location in Providence, RI in 2024. A young, entrepreneurial company, Level99 has immediate plans to triple in size over the next 18 months. We are backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects such as 5 Wits, Boda Borg, Blue Man Group, and Walt Disney Imagineering. This position is an opportunity for an experienced and motivated individual to dive into a fast-paced, dynamic environment where you can apply your skills in a fun and exciting setting that brings joy and entertainment to hundreds of thousands of people each year. More information on Level99 and our restaurants is available at http://www.level99.com.

Level99 Tysons, VA - opening in 2025!

Job Description

The Level99 team is seeking a Restaurant General Manager who will play an integral part in the Victory Brewing management team. This role works closely with multiple key departments within the operation, including the Events Department, Culinary, and Entertainment departments for the smooth functioning of the Tap Room and Beer Hall, in addition to supporting increased event execution efficiency while elevating and upholding hospitality standards. The role requires an inspirational leader whose primary responsibilities are impactful floor presence in-service, event execution, connecting with guests, maximizing the Taproom & Beer Hall, and contributing to Level99 and Victory Brewing’s overall standard of hospitality.

The Restaurant General Manager is passionate about getting the details right, continually improving, meeting guest needs before being asked, and advancing the Level99 brand, through our partner relationship with Night Shift. A successful Restaurant General Manager will be a strong identifier and developer of quality people, a relatable coach, and a disciplined performance manager. The Restaurant General Manager will display honesty and personal integrity that is above reproach, choosing humility over the need to “be right,” and in all things acts as though they are the Owner and Operator of the food & beverage business in their home venue.

Responsibilities

• Always seeking to connect with guests, cultivate relationships, and create regulars
• Uphold the standards set by Level99 and Victory Brewing
• Recruit, hire, train and continually develop a team of hourly and salaried employees
• Drive sales through creative programming opportunities developed with the VP of F&B, VP of Culinary and VP of Marketing
• Listens to guest and staff needs and expectations by being approachable and positive, with an energetic attitude
• Quick to react in a way that is suitable for a particular situation including displaying skill in leading and navigating hard conversations with grace, maturity, and decisiveness
• Takes initiative, seeing what needs to be done, and being proactive to keep things always moving forward on each shift
• Use and maintain all operational systems such as: Toast POS system, OpenTable, Sling, Lever and others as needed
• Schedule hourly employees within a set area of responsibility, targeting levels that drive sales and achieve guest and team hospitality goals
• Measure performance of hourly team members using metrics set by the organization
• Coach team members on all aspects of hospitality and food and beverage service
• Utilize best practices during the shift to ensure Cost of Goods are maintained within target
• Ensure guest safety within the venue, inclusive of entertainment safety, continuously monitoring and addressing any foreseeable risks to guest health and welfare, as well as food safety, ensuring adherence to all food safe processes and standards
• Responsible for ensuring events are optimally staffed with individuals that embody Level99’s cultural values
• Seamlessly work with and support food and beverage, events, and entertainment teams
• Other tasks, as assigned
  
  
  

Must-have Skills

• Minimum 5 years’ experience working as a manager of people in a high-volume food & beverage business
• Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required
• Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs
• Able to grasp, reach overhead, push, lift and carry up to 50 pounds
• Able to work with all management teams to ensure optimal communication
• Ability to work well under pressure in a fast paced, ever changing work environment
• Excellent verbal and written communication skills
• Highly organized with strong attention to detail
• High integrity and professionalism
• High School education or equivalent
• Understands, utilizes and embraces new technology and its implementation into our operation
• A positive, joyful, upbeat and energetic attitude – leading by example
  
  
  

Other Desirable (but Not Necessary) Skills & Experience Include

• Knowledge of a second language, particularly Spanish, a plus
• Previous General Manager experience
• Relevant Education: B.S. in Hospitality Management, Culinary, or other related degree
• ServSafe, TIPS, Allergen, Crowd Manager and ChokeSaver Certifications
• Experience with new openings for hotels or restaurants
  
  
  

While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!

YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…

• Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
• Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
• Are just a little bit obsessive about getting the details right the first time
• Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"