What are the responsibilities and job description for the Customer Success Manager position at Leverage Companies?
Division : Leverage Media
Reports to : Director of Customer Success
Location : Newark, New Jersey
Job Description :
Leverage Media, a digital media company specializing in the sale of real estate courses and in-person training events, is seeking a motivated and experienced Customer Success Lead. In this role, you will be responsible for ensuring that our customers have a seamless and impactful experience throughout their learning journey. You will play a critical role in driving customer satisfaction, retention, and engagement, helping our clients succeed in real estate through our courses and events.
Job Summary :
As a Customer Success Manager , you will play a key role in supporting our customers throughout their learning journey. Your responsibilities will focus on providing exceptional service, ensuring smooth onboarding, and maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with strong communication and organizational skills who is passionate about education and real estate.
Key Responsibilities :
Customer Support and Engagement :
- Serve as a primary point of contact for customer inquiries, addressing questions or concerns about course materials, event details, and post-event follow-up.
- Help organize live Q&A sessions, webinars, or other customer engagement initiatives to drive value and participation.
Onboarding and Resources :
Customer Feedback and Insights :
Administrative and Reporting :
Relationship Building :
Qualifications :
