What are the responsibilities and job description for the Office Administrator position at Levi, Ray & Shoup, Inc.?
Find your place in the information technology industry. Add your attention-to-detail and organizational skills to the Levi, Ray & Shoup, Inc. (LRS) team. We have more than 45 years of success as an innovative leader in the global IT industry market and we’re not ready to slow down. You can join a team of hundreds working in dozens of locations around the world and help us continue to succeed and grow.
The LRS Web Solutions team is seeking an energetic and efficient Office Administrator to manage our various processes and to provide administrative support to our sales and technical teams.
As an Office Administrator with LRS Web Solutions, your responsibilities will include:
- Setting up new contracts from established templates
- Setting up projects in our billing and project management systems
- Generating and reviewing invoices
- Responding to billing and project inquiries from both customers and other LRS groups
- Directly providing or facilitating a resolution to billing and other issues for customers
- Following up on past due invoices
- Managing multiple resale partner relationships and portals
- Routing phone calls from customers and prospects
- Running various reports and providing analysis on the data
This position is based in Springfield, Illinois.
Applicant Requirements:
A candidate must have a minimum of 5 years recent (within past 8 years) experience in an office environment with the following:
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Inputting data into and working regularly in ERP & CRM systems
- Creating customer invoices and conducting past due follow-up activities
- Assisting management with day-to-day administrative operational issues
Performance objectives for this position:
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During your first two weeks:
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Master the phone operations and be able to correctly route phone calls to
the appropriate personnel. - Accurately setup new projects in our various electronic systems.
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Master the phone operations and be able to correctly route phone calls to
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During your first month:
- Learn all of the necessary software programs including Web Solutions’ internal PM System, Teamwork, the Web Solutions Help Desk software (JitBit), SharePoint, DocuSign, ConnectWise CPQ, and the Microsoft Dynamics CRM system.
Success Keys
Your success will be measured by your accuracy in performing the tasks listed above. You will also need to be flexible and have an aptitude for handling ad-hoc requests for assistance. The key to success in this position is your ability to effectively multi-task all the administrative assistant’s duties, including providing efficient, friendly, customer service to prospects, customers, and employees.
Organization Structure and Interfaces:
The LRS Web Solutions Group is based in Springfield, Illinois but serves clients nationwide. You will report to the Director - LRS Web Solutions.
For more information about Levi, Ray & Shoup, Inc., please visit jobs.lrs.com
Applicants for employment will receive consideration without unlawful discrimination based on race, color, religion, creed, national origin, sex, age, disability, marital status, gender identity, domestic partner status, sexual orientation, genetic information, citizenship status or protected veteran status.
Salary range: $45,000-$55,000. This salary range represents the low and high end for this position. The salary will vary depending on factors including experience and performance. A full benefits package is also included.
Salary : $45,000 - $55,000
