Member & Guest Services Associate

Description

SANDRA AND LEON LEVINE JCC

The Sandra and Leon Levine Jewish Community Center is a non-profit organization committed to providing diverse social, educational, recreational, and cultural programs within a Jewish setting. As an affiliated member of the JCC Association of North America and a beneficiary agency of the Jewish Federation of Greater Charlotte, the Levine JCC fosters a sense of belonging and community engagement for individuals of all backgrounds.

Qualifications / Attributes:

The Member& Guest Services Associate must demonstrate the ability to be open to give and receive feedback in a respectful manner, be an active and respectful listener, be encouraging and supportive of new ideas and suggestions, be a user and receiver of varied means of communication, and be consistent in their delivery of service and interactions with members and colleagues. The Member & Guest Services Associate must also be timely, specific & clear with expectations, and hold oneself and others accountable. These qualities are expectations of the position and help the Levine JCC to maintain integrity and build a cohesive team.

POSITION PURPOSE

To provide high-level customer service and administrative support in the Member & Guest Services Department. This role will be responsible for membership sales and retention, all aspects of member and guest services, and general customer and colleague support, ensuring a positive experience for all members, program users, and guests.

ESSENTIAL RESPONSIBILITIES

• Serve as the first point of contact, warmly greeting and assisting members, program users, and guests at the Levine JCC.
• Conduct membership tours, process applications, upgrades, downgrades, changes, freezes and resignations.
• Manage new member onboarding, including welcome letters, phone calls, and email communications to enhance engagement.
• Utilize the customer relationship management system (Accrisoft Freedom) for member check-ins, program and event registration, fee collection, overrides, adjustments, and reservations.
• Provide timely responses to member inquiries via phone, email, and in-person interactions, ensuring a high level of professionalism and courtesy.
• Handle point-of-sale transactions, including promotional gift cards, program fees and apparel.
• Maintain and distribute membership packets and promotional materials.
• Assist in lead generation efforts to attract and retain members.
• Promote Levine JCC programs, classes, and services to enhance participation and engagement.
• Address and resolve member concerns with empathy and professionalism.
• Monitor and manage the cleanliness and organization of workspaces in the Member & Guest Services Department.
• Participate in center-wide organizational events, such as the Purim Carnival, Kids Triathlon, Father’s Day Pool Party, Fourth of July Pool Party, and Turkey Trot.
• Assist with special projects and other assigned duties as needed.

Requirements

• Minimum of 1-5 years’ experience in customer service, sales, or administrative support, preferably in a high-volume, service-oriented environment.
• Experience with customer relationship management (CRM) systems; proficiency with Accrisoft Freedom preferred.
• Strong verbal and written communication skills, with excellent interpersonal abilities.
• Proficiency in Microsoft Office 365.
• Ability to work effectively both independently and as part of a team.
• Strong organizational skills, with the ability to multitask and prioritize in a dynamic environment.
• Willingness to learn and articulate Jewish traditions, holidays, and customs as part of the Levine JCC’s mission.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, and special events.
• Current certification in CPR, AED, and First Aid, or willingness to obtain upon hire.

COMPETENCIES & SKILLS

• Strong customer service orientation with a positive, friendly, and professional demeanor.
• Ability to engage with members and guests to foster a welcoming and inclusive community.
• Attention to detail and problem-solving skills, with a proactive approach to resolving issues.
• Ability to handle confidential member information with discretion.
• Adaptability to changing priorities and organizational needs.

Decision Making by Co-determination: 

The Levine JCC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.