Office Coordinator

Introduction

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Office Coordinator today with LewisGale Imaging.

Benefits

LewisGale Imaging, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
• Free counseling services and resources for emotional, physical and financial wellbeing
  
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
  
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
  
• Family support through fertility and family building benefits with Progyny and adoption assistance.
  
• Referral services for child, elder and pet care, home and auto repair, event planning and more
  
• Consumer discounts through Abenity and Consumer Discounts
  
• Retirement readiness, rollover assistance services and preferred banking partnerships
  
• Education assistance (tuition, student loan, certification support, dependent scholarships)
  
• Colleague recognition program
  
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
  
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Come join our team as a(an) Office Coordinator. We care for our community! Just last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today!

Job Summary and Qualifications

Requires customer skills that include patience, professionalism, and positivity. Responsible for timely and accurate patient registration. Interviews patients for all pertinent account information and verifies insurance coverage

DUTIES INCLUDE BUT ARE NOT LIMITED TO:

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  Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions.

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  Process patient charts according to paperwork flow needs and established productivity standards.

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  Interview incoming patients, his/her relatives, or other responsible individuals to obtain identifying and biographical information with insurance and financial information.

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  Search MPI completely and assign the correct medical code number. Notify Medical Records for any duplicate unit numbers.

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  Verify insurance benefits and determines precertification status. If precertification is needed, call the insurance precert department and initiate review or verify authorization number provided by scheduling staff. Enter all information and authorization numbers into the registration system.

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  Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties. Obtain copies of necessary identification and insurance cards.

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  Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies. Issue a Business Office letter to all patients according to policy.

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  Obtain proper authorization for treatment and approval codes from the insurance carrier for patients presenting for treatment insured by an MCO. Collect copays, deposits, and deductibles and documents collection status in the system and chart. Issue waivers for signatures when appropriate.

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  Receive and receipt payments from patient for services rendered. Prepare daily deposits and maintains the integrity of the cash drawer.

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  Work with physician offices and ancillary departments, providing information when necessary or forwarding relevant documents.

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  Document complaints received from patients, the medical staff, and ancillary departments on an incident report form and refer to coordinator for follow-up action.

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  Check for physician orders and attaches them to the patient medical records to ensure that patients are receiving appropriate tests.

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  Attends in-service presentations, and completes mandatory education week, including but not limited to, infection control, patient safety, quality improvements, and MSDS and OSHA standards.

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  Demonstrates knowledge of occurrence reporting system and utilizes system to report potential patient safety issues.

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  Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

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  Answers phones, relays messages, communicates with internal and external customers, and directs information to appropriate personnel.

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  Enters exams into CPCS radiology module for each modality of Diagnostic Imaging.

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  Look up diagnostic studies in Meditech to determine if prior study is available on film or in PACS.

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  Notifies departments of patient’s arrival and escorts patients to appropriate waiting area.

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  Distributes films to patients as requested by patient for follow-up at other facility.

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  Maintains all outpatient paperwork and reports and files appropriately.

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  Pick up and deliver mail.

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  Other duties as assigned.

EXPERIENCE

Required - None

Preferred - Secretarial experience preferably in a medical setting and additional training in office/secretarial functions and equipment. At least one year of registration experience.

EDUCATION

Required -

Preferred - Additional office skills.

Brambleton Imaging Center is a full service diagnostic imaging facility. We offer a range of services including digital mammography, MRI, CT and bone density scans. We received the award for Gold Seal of Approval by The Joint Commission. Brambleton Imaging is part of LewisGale Regional Health System. This includes 44 HCA-owned patient care facilities, four hospitals, six outpatient surgery centers, two regional cancer centers and a multidisciplinary cancer clinic. We have affiliations with nearly 700 physicians, including 146 employed providers and more than 500 independent physicians and 3,300 employees. LewisGale is also part of HCA Virginia, the largest and most comprehensive healthcare provider in the Commonwealth with nearly 15,000 employees.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Office Coordinator opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.