What are the responsibilities and job description for the Night Audit position at Lexima?
(Downtown Charleston)
Night Auditor position will have a sincere desire to be guest focused with a willingness to please and exceed the expectations of our guests. Associates must be caring, friendly, and hospitable with the ability to make positive and memorable interactions with each of their guests.
RESPONSIBILITIES WILL INCLUDE:
Receive, greet and personally interact with hotel guests face-to-face at our reception desk.
Reconciliation of the days receipts, processing and balancing of cash and credit card transactions.
Checking in arriving hotel guests.
Checking out departing hotel guests.
Assisting guests with their needs as called upon throughout the duration of their stay.
Assisting guests with information about the city, tour information and dining information.
Receiving reservation calls for the hotel and making new hotel reservation arrangements for guests.
Data entry of detailed information, comments and special notes in our software systems regarding guest details pertaining to their stay.
Utilizing proper verbal scripting protocols and structured procedures as a frame-work for booking new reservations and for managing our guest's needs and daily duties.
REQUIREMENTS:
Ideal applicants will have at least 2 years in a Guest Services role, concierge, or customer service related position.
Recipient of this position must have a demonstrated work history reflecting responsibility and accountability in a previous role.
Recipient of this position must be very detail oriented.
Recipients of this position must have an established work record, with the demonstrated ability to have held a position with a previous employer for at least 1 full year.
Recipient must have the discipline to accept detailed structures, protocols and
procedures that are utilized by the hotel to ensure quality guest interactions.
Recipients of this position will be guest services driven, detail oriented, warm and amiable.
The desire to serve and please guests with an attention to meticulous detail is
paramount.
SCHEDULE FLEXIBILITY:
The ideal candidate will have good schedule flexibility with the willingness to work weekdays, weekends and occasional holidays. The primary part-time work hours for this position will consist of 11pm - 7am, 2 days per week. Full-Time employment will also be considered for candidates who are also willing to work other shifts in addition to the part-time night audit ie. 7am-3pm or 3pm-11pm.
Recipients of this position will be required to be trained as a Guest Services Representative before their night audit training. This training will ensure that the recipient has the proper knowledge base necessary to be successful regarding all aspects of their position. Guest Services training will occur from 7am - 3pm and also 3pm - 11pm, for the recipient to receive full exposure to the necessary details of their position.
Full-time applicants with wide-ranging schedule flexibility will be given first consideration for this position.
CAREER GROWTH:
Recipients of this position, who prove to be versatile in their capabilities, can enjoy the benefit of working in other departments of the hotel. Additionally, this Guest Services position is the gateway to career growth within our company for management personnel. Staff members with strong capabilities can enjoy the benefit of career advancement.
Meals are provided at no charge to the recipient with this position.
Complimentary vehicle parking (compact cars only) may be provided in our private garage during periods of low hotel demand with this position.
BENEFITS:
Health Insurance
Dental Insurance
Vision Insurance
Term Life Insurance
Disability Insurance
Paid Vacation
Development and Growth Opportunities
Night Auditor position will have a sincere desire to be guest focused with a willingness to please and exceed the expectations of our guests. Associates must be caring, friendly, and hospitable with the ability to make positive and memorable interactions with each of their guests.
RESPONSIBILITIES WILL INCLUDE:
Receive, greet and personally interact with hotel guests face-to-face at our reception desk.
Reconciliation of the days receipts, processing and balancing of cash and credit card transactions.
Checking in arriving hotel guests.
Checking out departing hotel guests.
Assisting guests with their needs as called upon throughout the duration of their stay.
Assisting guests with information about the city, tour information and dining information.
Receiving reservation calls for the hotel and making new hotel reservation arrangements for guests.
Data entry of detailed information, comments and special notes in our software systems regarding guest details pertaining to their stay.
Utilizing proper verbal scripting protocols and structured procedures as a frame-work for booking new reservations and for managing our guest's needs and daily duties.
REQUIREMENTS:
Ideal applicants will have at least 2 years in a Guest Services role, concierge, or customer service related position.
Recipient of this position must have a demonstrated work history reflecting responsibility and accountability in a previous role.
Recipient of this position must be very detail oriented.
Recipients of this position must have an established work record, with the demonstrated ability to have held a position with a previous employer for at least 1 full year.
Recipient must have the discipline to accept detailed structures, protocols and
procedures that are utilized by the hotel to ensure quality guest interactions.
Recipients of this position will be guest services driven, detail oriented, warm and amiable.
The desire to serve and please guests with an attention to meticulous detail is
paramount.
SCHEDULE FLEXIBILITY:
The ideal candidate will have good schedule flexibility with the willingness to work weekdays, weekends and occasional holidays. The primary part-time work hours for this position will consist of 11pm - 7am, 2 days per week. Full-Time employment will also be considered for candidates who are also willing to work other shifts in addition to the part-time night audit ie. 7am-3pm or 3pm-11pm.
Recipients of this position will be required to be trained as a Guest Services Representative before their night audit training. This training will ensure that the recipient has the proper knowledge base necessary to be successful regarding all aspects of their position. Guest Services training will occur from 7am - 3pm and also 3pm - 11pm, for the recipient to receive full exposure to the necessary details of their position.
Full-time applicants with wide-ranging schedule flexibility will be given first consideration for this position.
CAREER GROWTH:
Recipients of this position, who prove to be versatile in their capabilities, can enjoy the benefit of working in other departments of the hotel. Additionally, this Guest Services position is the gateway to career growth within our company for management personnel. Staff members with strong capabilities can enjoy the benefit of career advancement.
Meals are provided at no charge to the recipient with this position.
Complimentary vehicle parking (compact cars only) may be provided in our private garage during periods of low hotel demand with this position.
BENEFITS:
Health Insurance
Dental Insurance
Vision Insurance
Term Life Insurance
Disability Insurance
Paid Vacation
Development and Growth Opportunities
