What are the responsibilities and job description for the Front Desk Clerk position at Lexington Marriott City Center?
Job description
The Marriott and Residence Inn Lexington City Center is seeking a thoughtful, dynamic and inventive individual to join our Front Office Team. We are seeking a Front Desk Agent to help lead and deliver a quality customer experience at our downtown Lexington property.
-MUST HAVE HOTEL FRONT DESK EXPERIENCE-
The Guest Service Representative will have the following responsibilities:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer systems.
- Ensure all room service orders are correct and up to the guest in an adequate amount of time
- Work with the culinary and front office team to create a memorable experience for our guest.
- Complete closing duties, including storing all reusable goods.
- Breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
- Set up, stock, and maintain work areas.
If you are a master of your craft and would like to be a part of a growing, motivated and results-oriented team that puts people first, apply today!
Job Types: Full-time/OPEN Availability & Weekends
Salary: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
- 401k
- and much more!
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends
Work Location: In person
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Ability to Commute:
- Lexington, KY 40507 (Required)
Ability to Relocate:
- Lexington, KY 40507: Relocate before starting work (Required)
Work Location: In person
Salary : $15
