What are the responsibilities and job description for the Front Desk Clerk position at Holiday Inn Express and Suites?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or individual
- Provide information and assistance to guests regarding hotel amenities, services, and local attractions
- Check-in and check-out guests, ensuring accuracy of information and payment processing
- Handle guest complaints or concerns with empathy and resolve issues to ensure guest satisfaction
- Maintain a clean and organized front desk area
Skills:
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and computer software for reservations and guest management
- Attention to detail and accuracy in handling guest information
Note: Experience in guest relations or hospitality industry is preferred but not required.
Please note that this job description is not exhaustive and may be subject to change, as per the needs of the organization.
Job Type: Full-time
Pay: $13.00 - $14.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Weekends as needed
People with a criminal record are encouraged to apply
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $14
