What are the responsibilities and job description for the Hotel Front Desk Clerk position at Lexington Marriott City Center?
Job description
The Marriott and Residence Inn Lexington City Center is seeking a thoughtful, dynamic and inventive individual to join our Front Office Team. We are seeking a Front Desk Agent to help lead and deliver a quality customer experience at our downtown Lexington property.
-MUST HAVE HOTEL FRONT DESK EXPERIENCE-
The Guest Service Representative will have the following responsibilities:
- Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process all check-outs including resolving any late and disputed charges.
- Answer, record, and process guest calls, messages, requests, questions, or concerns.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
- Supply guests with directions and information regarding property and local areas of interest.
- Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
- Complete designated cashier and closing reports in the computer systems.
- Ensure all room service orders are correct and up to the guest in an adequate amount of time
- Work with the culinary and front office team to create a memorable experience for our guest.
- Complete closing duties, including storing all reusable goods.
- Breaking down goods, cleaning all equipment and areas, returning equipment to proper locations.
- Set up, stock, and maintain work areas.
If you are a master of your craft and would like to be a part of a growing, motivated and results-oriented team that puts people first, apply today!
Job Types: Full-time/OPEN Availability & Weekends
Salary: From $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
- 401k
- and much more!
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends
Work Location: In person
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Lexington, KY 40507 (Required)
Ability to Relocate:
- Lexington, KY 40507: Relocate before starting work (Required)
Work Location: In person
Salary : $15
