What are the responsibilities and job description for the CUSTOMER CONTACT CENTER ASSISTANT II position at LexisNexis?
Premium Services Customer Contact Center Coordinator II (Onsite)
About the business : For more than 34 years, VitalChek has provided an affordable, easy, and reliable way to obtain official government-issued vital records such as birth certificates. VitalChek is an official provider of online services for hundreds of government agencies nationwide, safely delivering millions of important documents every year.
About our team : We work closely with our providers, government agencies, to provide world-class customer service and reduce processing times for our customers.
About the job : Work on-site at Il Department of Health, researching, processing, fulfilling, and shipping vital records orders.
You'll be responsible for :
- Fulfilling VitalChek premium service orders within 2 business days
- Fulfilling all other VitalChek orders
- Researching discrepancies
- Contacting customers, answering phones / emails
- Following all compliance and privacy rules
- Reporting issues with processes / systems
- Communicating with on-site management
- Attending and completing all scheduled meetings and trainings
- Managing workload to remain within stated processing time.
- Ordering supplies
Qualifications :
The salary range provided in this posting is the base salary range for Illinois.$31,200.00 - $52,100.00
RELX offers several health, protection, retirement, financial and wellbeing coverage options, as well as time away from work, so that you can choose benefits that fit your life-wherever you are. For most coverage, including health and protection benefits, you'll need to enroll within 31 days of your hire or rehire date, and then again during Benefits Annual Enrollment each year (typically held in the fall). You can change your coverage during the year only if you have a qualifying life event, such as getting married or having a child. More details are available online or by calling the RELX Benefits Center. Both you and RELX share in the cost of your coverage, including for your spouse / partner and eligible children. You contribute to the cost of your benefits coverage through per pay period contributions. These contributions are based on your base salary plus target incentive or commission (if applicable), where you live and who you choose to cover. RELX provides a subsidy that can be applied to any medical and dental coverage that you purchase through the Aon Active Health Exchange™. People who are eligible for the benefits include : Full- and part-time employees working at least 20 hours or more per week; your spouse or partner; and children up to age 26 for medical and 19 (or 23 if a full-time student) for dental and vision. Other eligibility requirements may apply for certain benefits.
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form : https : / / forms.office.com / r / eVgFxjLmAK , or please contact 1-855-833-5120.
Please read our Candidate Privacy Policy.
Salary : $31,200 - $52,100
